Miracle Carter
Waynesboro,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Paraprofessional
Burke County Early Headstart
2022.10 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Supervised students on field trips for safety and proper behavior in public settings.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Reported on student progress, behavior, and social skills to parents
Sales Associate
Aaron's Sales And Lease
2022.05 - 2022.09
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales by 10%
Fulfillment Center Associate
Amazon Fulfillment Center
2021.12 - 2022.03
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Selected and filled orders from stock to fulfill customer requirements
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Reviewed order slips, picked products and staged merchandize to be shipped
- Prepared and checked outbound shipments for accuracy
- Coordinated efficient organization, palletizing and transportation of completed packages
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
Telemarketer
Moonrise
2021.06 - 2021.12
- Pitch sales for different products and policies for different companies
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Followed up with customers to solicit further sales.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Utilized sales techniques to build customer interest and close sales.
- Made average of 75 outbound and inbound calls per day
- Opened new accounts and documented personal, demographic, and payment information in system
- Implemented upselling techniques to increase revenue and move product
Claims Specialist
Sitel of Augusta
2020.04 - 2020.09
- Manage 75+ daily calls, providing expert service to clients
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Conducted full claim investigations and reported updates and legal actions.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Educate customers on their billing cycle, payment due dates, impact of non-pay status, and process customer payments
- Ability to determine customer needs, highlight services that match their needs, overcome objections and negotiate for a win/win outcome
- Utilized expert support and product knowledge to identify root causes of issues with insurance, generate solutions, and decide on actions
- Maintained accountability and responsibility for actions taken and confidentiality of customers’ data per
- HIPPA policies.
Cashier/ Inventory Associate
KJ’s Market
2020.03 - 2020.05
- Greeted and advised 40+ customers daily on product options and purchase combinations
- Developed weekly reports advising management on vendor check-ins and inventory management
- Stocked, replenished, and organized inventory, with accuracy and efficiency
- Maintained accurate and attractive merchandise displays, ensuring strategic placement of products to maximize purchases
- Maintained inventory count, tracked usage, and documented variances
- Completed physical inventory counts each month
- Managed inventory storage in clean and organized fashion
- Performed data entry and completed proper paperwork.
Education
Associate of Science - Criminal Justice
Savannah State University
2020
High School Diploma -
Burke County High School
2019
Skills
· Team Building
· Decision-Making
- Verbal and Written Communication
- Skill-Building Support
- Technology-Based Strategies
· Organization and Time Management
· Clerical Support
· Active Listening
· Good Telephone Etiquette
· Flexible and Adaptable
· Analytical and Critical Thinking
· Microsoft Office and Excel Software Proficiency
· Interpersonal Communication
· Account Reconciliation
· Invoice Preparation
· Bill Processing
Timeline
Paraprofessional
Burke County Early Headstart
2022.10 - Current
Sales Associate
Aaron's Sales And Lease
2022.05 - 2022.09
Fulfillment Center Associate
Amazon Fulfillment Center
2021.12 - 2022.03
Telemarketer
Moonrise
2021.06 - 2021.12
Claims Specialist
Sitel of Augusta
2020.04 - 2020.09
Cashier/ Inventory Associate
KJ’s Market
2020.03 - 2020.05
Associate of Science - Criminal Justice
Savannah State University
High School Diploma -
Burke County High School
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