Miracle Carter
Waynesboro,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Paraprofessional
Burke County Early Headstart
10.2022 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Supervised students on field trips for safety and proper behavior in public settings.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Reported on student progress, behavior, and social skills to parents
Sales Associate
Aaron's Sales And Lease
05.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales by 10%
Fulfillment Center Associate
Amazon Fulfillment Center
12.2021 - 03.2022
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Selected and filled orders from stock to fulfill customer requirements
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Reviewed order slips, picked products and staged merchandize to be shipped
- Prepared and checked outbound shipments for accuracy
- Coordinated efficient organization, palletizing and transportation of completed packages
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
Telemarketer
Moonrise
06.2021 - 12.2021
- Pitch sales for different products and policies for different companies
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Followed up with customers to solicit further sales.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Utilized sales techniques to build customer interest and close sales.
- Made average of 75 outbound and inbound calls per day
- Opened new accounts and documented personal, demographic, and payment information in system
- Implemented upselling techniques to increase revenue and move product
Claims Specialist
Sitel of Augusta
04.2020 - 09.2020
- Manage 75+ daily calls, providing expert service to clients
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Conducted full claim investigations and reported updates and legal actions.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Educate customers on their billing cycle, payment due dates, impact of non-pay status, and process customer payments
- Ability to determine customer needs, highlight services that match their needs, overcome objections and negotiate for a win/win outcome
- Utilized expert support and product knowledge to identify root causes of issues with insurance, generate solutions, and decide on actions
- Maintained accountability and responsibility for actions taken and confidentiality of customers’ data per
- HIPPA policies.
Cashier/ Inventory Associate
KJ’s Market
03.2020 - 05.2020
- Greeted and advised 40+ customers daily on product options and purchase combinations
- Developed weekly reports advising management on vendor check-ins and inventory management
- Stocked, replenished, and organized inventory, with accuracy and efficiency
- Maintained accurate and attractive merchandise displays, ensuring strategic placement of products to maximize purchases
- Maintained inventory count, tracked usage, and documented variances
- Completed physical inventory counts each month
- Managed inventory storage in clean and organized fashion
- Performed data entry and completed proper paperwork.
Education
Associate of Science - Criminal Justice
Savannah State University
2020
High School Diploma -
Burke County High School
2019
Skills
Team Building
Decision-Making
- Verbal and Written Communication
- Skill-Building Support
- Technology-Based Strategies
Organization and Time Management
Clerical Support
Active Listening
Good Telephone Etiquette
Flexible and Adaptable
Analytical and Critical Thinking
Microsoft Office and Excel Software Proficiency
Interpersonal Communication
Account Reconciliation
Invoice Preparation
Bill Processing
Timeline
Paraprofessional
Burke County Early Headstart
10.2022 - Current
Sales Associate
Aaron's Sales And Lease
05.2022 - 09.2022
Fulfillment Center Associate
Amazon Fulfillment Center
12.2021 - 03.2022
Telemarketer
Moonrise
06.2021 - 12.2021
Claims Specialist
Sitel of Augusta
04.2020 - 09.2020
Cashier/ Inventory Associate
KJ’s Market
03.2020 - 05.2020
Associate of Science - Criminal Justice
Savannah State University
High School Diploma -
Burke County High School
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