Miracle Castor
Temple,TX
Summary
Dedicated Certified Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CMA-Endocrinology
Baylor Scott & White Medical Center
Temple, Texas
11.2023 - Current
- Maintained accurate patient records in accordance with HIPAA regulations.
- Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
- Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
- Assisted nursing staff with daily tasks such as changing linens, stocking rooms and transporting patients when necessary.
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Responded quickly to emergency situations, according to established protocols.
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment, following procedures and standards.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents, and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
- Assist department medical director with FNA Thyroid biopsy, with use of ultrasound.
- Consent and laboratory paperwork preparation for biopsies.
CMA-Urgent Care/Family Medicine
Baylor Scott & White Medical Center
Belton, Texas
04.2023 - 11.2023
- Maintained accurate patient records in accordance with HIPAA regulations.
- Documented all activities accurately into electronic medical records system.
- Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
- Administered injections per physician orders while adhering to all safety guidelines.
- Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
- Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
- Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Participated actively in team meetings discussing new developments in medicine or changes in policies and procedures.
- Educated patients on topics related to their healthcare needs, such as disease prevention, medication use, and post-treatment instructions.
- Handled general office duties to support administrative staff, such as schedule scrubbing.
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Responded quickly to emergency situations according to established protocols.
- Answered phones promptly; responded professionally to inquiries from patients or family members.
- Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Incorporated outside records into charts and EHR.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Processed orders for medical supplies and lab equipment.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated electrocardiogram (EKG) to administer diagnostic tests.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
CMA-Gastroenterology
Baylor Scott & White Medical Center
Temple, TX
07.2022 - 04.2023
- Maintained accurate patient records in accordance with HIPAA regulations.
- Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
- Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
- Assisted nursing staff with daily tasks such as changing linens, stocking rooms and transporting patients when necessary.
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Responded quickly to emergency situations according to established protocols.
- Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Incorporated outside records into charts and EHR.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Clinical Case Worker
Bell County Health Department
Belton, Texas
08.2019 - 07.2022
- Coordinated referrals to community resources, including housing, medical care, legal assistance and job placement services.
- Collaborated with other professionals to assess client needs.
- Provided information to access financial assistance, legal aid or housing.
- Utilized data and experience to coordinate patient care and rehabilitation.
- Developed relationships with outside agencies providing support services for clients with severe mental illness or disabilities.
- Attended workshops and trainings relevant to the field of clinical social work.
- Utilized motivational interviewing techniques when working with clients who were resistant to change.
- Monitored progress of clients through regular meetings and maintained accurate records.
- Performed outreach activities within local communities.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Adjusted treatment plans with current interventions and progress updates.
- Maintained confidential case documentation.
- Wrote timely and accurate case notes to inform follow-up for effective, successful case management.
- Maintained thorough case history records and wrote detailed reports.
- Referred client or family to appropriate community resources.
- Tracked patient or client care and followed through to provide service effectiveness.
- Team lead of Immunizations Division
- Employee Scheduling
- Outreach Coordinator
- Public Speaking.
- COVID-19 vaccine coordinator.
- COVID-19 patient case worker during pandemic.
Medical Assistant
Bell County Health Department
Temple, Texas
05.2016 - 08.2019
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized patient charts before each day's clinic sessions began.
- Inspected equipment to ensure proper working order prior to use on patients.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Provided assistance to medical staff in performing minor surgical procedures.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered injections, medications and treatments as directed by the physician.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Collected samples from patients for laboratory testing purposes.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Incorporated outside records into charts and EHR.
- Conducted patient interviews to gather health history, vital signs, and information about current medical issues.
- Collected, labeled, and stored laboratory specimens properly prior to testing.
- The TVFC coordinator for our two clinics and thirty-three other clinics sent reports to me to ensure they are following TVFC federal guidelines.
- Immunization auditor for local school districts and daycares within the county.
Medical Receptionist
Bell County Health Department
Temple, TX
02.2010 - 05.2016
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Ensured all necessary forms were completed correctly.
- Answered phones promptly and directed calls appropriately.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Informed patients of financial responsibilities prior to rendering services.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed patient payments and scanned identification and insurance cards.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Checked patients in and out for appointments and collected co-payments.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Interviewed patients to complete case histories and intake forms.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
Education
Associate of Science - Certified Medical Assistant
Temple College
Temple03-2022
High School Diploma -
Temple High School
Temple, TX05-2005
Skills
- Procedure Assistance
- HIPAA Compliance
- Patient Flow Management
- Phlebotomy
- Data Entry
- Payment Collection
- Medical Terminology
- Patient-focused care
- Medical Billing
- Inventory Management
- Patient Scheduling
- Immunization Administration
- Understands mobility assistance needs
- Needs assessments
- Clinical Documentation
- Equipment Sterilization
- Electronic Medical Records
- Specimens collection and processing
- Vital signs monitoring
- Complex Problem-Solving
- Calm and level-headed under duress
- CPT coding
- Case Management
- Infection control procedures
- Patient Assessments
- Inventory and supply management
- STD counseling
- Wound care and irrigation
- Human anatomy and physiology
- Lab Equipment Operation
- Customer Service
- Medical Procedures
- Patient Management
- Restocking lab supplies
- Medical Equipment Operation
- Understands medical procedures
- Diagnostic Procedures
- Patient-handling equipment
- Adaptable
- Electrocardiography (EKG)
- Media preparation
- Sterilization techniques
- Emergency Room Procedures
- Communicating with patient families
- Direct Patient Care
- Fluent in Spanish
Affiliations
- I have built strong relationships with community leaders. I have a wealth of knowledge of resources for an individual and their needs.
Languages
English
Professional
Spanish
Professional
Certification
- Certified Medical Assistant-NHA W6Y7X9K9 Exp: 03/26/2026
- CPR Certified
Timeline
CMA-Endocrinology
Baylor Scott & White Medical Center
11.2023 - Current
CMA-Urgent Care/Family Medicine
Baylor Scott & White Medical Center
04.2023 - 11.2023
CMA-Gastroenterology
Baylor Scott & White Medical Center
07.2022 - 04.2023
Clinical Case Worker
Bell County Health Department
08.2019 - 07.2022
Medical Assistant
Bell County Health Department
05.2016 - 08.2019
Medical Receptionist
Bell County Health Department
02.2010 - 05.2016
Associate of Science - Certified Medical Assistant
Temple College
High School Diploma -
Temple High School