Summary
Overview
Work History
Education
Skills
Honors And Awards
Professional Organizations
Presentations
Community Service
Certification
Timeline
Generic

Miracle Chatman

Oklahoma City,OK

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server/Bartender

Revolutions by HeyDay
12.2024 - Current
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Practicum Student

Moore Youth and Family Services
07.2024 - Current
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Enhanced practicum experience by collaborating with multidisciplinary team members and integrating their feedback.
  • Developed client rapport through empathetic listening and effective communication, contributing to positive therapeutic outcomes.
  • Utilized culturally sensitive approaches when working with diverse populations, fostering an inclusive environment that catered to all clients'' needs.
  • Participated in weekly supervision meetings, allowing for self-reflection and professional growth as a therapist in training.
  • Maintained thorough documentation, ensuring accurate case records for both legal compliance and ongoing treatment purposes.

Case Manager

University of Central Oklahoma
10.2024 - 05.2025
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Case Manager

Hope Community Services Inc
07.2023 - 09.2024
  • Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Assessed community needs and identified resources for social and community service programs.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Communicated clients progression with the requirements of the Oklahoma County Drug Court Program court team.

Registered Behavior Tech

Hopebridge
05.2022 - 07.2023
  • Promoted positive interactions with children with Autism by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Assessed patient progress and reported changes to supervising physician.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Developed and implemented reinforcement systems to encourage positive behaviors.

Habilitation Training Specialist

Community Access Inc.
11.2021 - 05.2022
  • Assisted individuals with addressing disabilities and developing career plans.
  • Promoted a safe, positive environment for individuals with disabilities by closely monitoring their progress and wellbeing.
  • Delivered comprehensive training on essential life skills such as budgeting, cooking, cleaning, and personal hygiene to promote independent living.

Server

HeyDay
02.2021 - 05.2021
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Sales Associate

Ross Dress for Less
05.2019 - 02.2020
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Masters in Family and Child Studies -

University of Central Oklahoma
Edmond, OK
05.2025

Bachelor of Arts -

University of Langston
Langston, OK
05.2022

No Degree - Psychology

Cameron University
Lawton, OK
05.2022

Skills

  • Decision-Making
  • Annual Case Reviews
  • Shared governance
  • Certified in CPR/AED
  • Staff education and training
  • Email and Telephone Etiquette
  • Direct Patient Care

Honors And Awards

Summa Cum Laude

Presidents Honor Roll

Deans Honor Roll

Professional Organizations

  • Sigma Gamma Rho
  • American Association for Marriage and Family Therapy, 1133 15th Street, NW, Suite 300, Washington, D.C., 20005, (202) 452-0109, (202) 223-2329, http://www.aamft.org/
  • American Association of Pastoral Counselor, 9504A Lee highway, Fairfax, VA, 22031, (703) 385-8967, (703) 352-7725, http://www.metanoia.org/aapc/
  • American Federation of Teachers, 555 New Jersey Avenue, NW, Washington, D.C., 20001, (202) 879-4400, http://www.aft.org/
  • Association of Early Childhood International, 17904 Georgia Ave, Suite 215, Olney, Maryland, 20832, (301) 570-2111, (800) 423-3563, (301) 570-2212, aceihq@aol.com
  • National Council on Family Relationships, 3989 Central Avenue NE, Suite 550, Minneapolis, MN, 55421, www.ncfr.org
  • National Association for the Education of Young Children, 1509 16th Street, NW, Washington, D.C., 20019, 1-800-424-2460, www.naeyc.org
  • Council for Exceptional Children, 1920 Association Drive, Reston, VA, 22091, 888-CEC-SPED (888-232-7733), http://www.cec.sped.org/
  • Gerontological Society of America, 1275 K Street, NW, Suite 350, Washington, D.C., 20005, 202-408-8600, 202-336-8311, http://www.Naswdc.org
  • Oklahoma Family Resource Coalition, Dawn Singleton, Administrator, 5005 N. Penn, Suite 204, OKC, OK, 73112, foredawn@aol.com

Presentations

09/2022, Cognitive Development and its Relationship to Cognitive Development, University of Central Oklahoma

Community Service

  • Lawton Leos Club- 2016- 2018, 165 hours
  • Comanche County Memorial Hospital- 2017- 2018, 128 hours

Certification

  • Certified Case Manager - July 2023- July 2025
  • Certified Registered Behavior Therapist - June 2023- June 2024

Timeline

Server/Bartender

Revolutions by HeyDay
12.2024 - Current

Case Manager

University of Central Oklahoma
10.2024 - 05.2025

Practicum Student

Moore Youth and Family Services
07.2024 - Current

Case Manager

Hope Community Services Inc
07.2023 - 09.2024

Registered Behavior Tech

Hopebridge
05.2022 - 07.2023

Habilitation Training Specialist

Community Access Inc.
11.2021 - 05.2022

Server

HeyDay
02.2021 - 05.2021

Sales Associate

Ross Dress for Less
05.2019 - 02.2020

Masters in Family and Child Studies -

University of Central Oklahoma

Bachelor of Arts -

University of Langston

No Degree - Psychology

Cameron University

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Miracle Chatman