Miracle Conde
Roswell,NM
Summary
Dynamic and adaptable professional with a proven track record at Albertsons, excelling in customer service and teamwork. Recognized for enhancing client satisfaction through effective communication and problem-solving skills. Proficient in CRM software, demonstrating strong organizational abilities while managing multiple tasks efficiently. Committed to continuous improvement and fostering positive relationships.
Overview
6
6
years of professional experience
Work History
Grocery Floater
Albertsons
10.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Insurance Service Representative
Fred Loya Insurance
04.2025 - 05.2025
- Processed customer claims efficiently, ensuring compliance with company policies and industry regulations.
- Assisted clients in understanding policy details and coverage options, enhancing customer satisfaction.
- Responded to inquiries regarding insurance products, providing accurate information and support.
- Documented customer interactions meticulously to maintain accurate records for future reference.
- Collaborated with underwriting team to assess risk factors and streamline policy issuance processes.
- Utilized CRM software to track client interactions and improve service delivery efficiency.
- Conducted follow-ups on outstanding claims, ensuring timely resolution and maintaining client trust.
- Educated customers on additional coverage options, contributing to overall policy retention efforts.
- Assisted underwriters in risk assessment, gathering relevant information to aid decisionmaking.
- Facilitated smooth transition of accounts during agent turnover periods, maintaining continuity of service for affected clients.
- Collaborated with sales team to identify opportunities for cross-selling or up-selling insurance products.
- Identified potential fraudulent activities through thorough investigation and analysis of claims data.
- Enhanced customer satisfaction by promptly addressing and resolving insurance inquiries.
- Boosted revenue generation by accurately preparing premium quotes for prospective customers based on their needs and risk profiles.
- Ensured regulatory compliance by staying updated on industry standards and changes in state laws pertaining to insurance practices.
- Strengthened client relationships with timely follow-ups on outstanding issues and concerns.
- Increased policyholder retention with exceptional customer service and detailed explanation of insurance coverages.
- Contributed to agency growth by participating in local community events and representing the company at industry conferences and networking functions.
- Maintained accuracy in customer database through regular updating of contact information, policy details, and claim history.
- Reduced processing time by efficiently maintaining organized records of client communications and transactions.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Posted payments to accounts and maintained records.
- Processed and recorded new policies and claims.
- Maintained confidentiality of patient finances, records, and health statuses.
Education
GED -
Essential Education GED
Roswell, NM05.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by introducing Software for Type tasks.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Developed outstanding skills in time management, customer engagement and oral communications through consistent interaction with supervisors and customers.
- Volunteered to handle the cash register when the store was short-staffed with zero till errors during the entire time.
- Resolved product issue through consumer testing.
Timeline
Insurance Service Representative
Fred Loya Insurance
04.2025 - 05.2025
Grocery Floater
Albertsons
10.2019 - Current
GED -
Essential Education GED