Miracle Crite
Lincolnton,GA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Shift Manager
Hardees Fast Food
09.2023 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled money and have to count registers to make sure they are accurate and it’s no shortage. (Also, receive and give money to customers when they paid for an item.)
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Warehouse Packer
Amazon
03.2022 - 08.2023
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
- Contributed to positive team dynamics through clear communication and collaborative problem-solving efforts.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Operated tape machines, scales and label printers to package items correctly.
- Created shipping labels to complete daily order processing.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
Sales Associate
Dollar General
03.2021 - 02.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate Of Science - Diagnostic Medical Sonography
Augusta Technical College
Augusta, GADiploma - General Studies
Lincoln County High School
Lincolnton, GA07.2020
Skills
- Inventory Control
- Schedule oversight
- Equipment Troubleshooting
- Supply Ordering
- Team Development
- Safety Compliance
- Quality Assurance
- Tech-Savvy
- Accurate money handling
- Delegating Work
- Interpersonal Skills
- Inventory controls
- Opening and closing procedures
- Operations Management
- Cash Handling
- Payment Processing
- Documentation And Reporting
- Sales Strategies
- Performance reviewing
- Handling Customer Complaints
- Decision-Making
- Punctual and Reliable
Timeline
Shift Manager
Hardees Fast Food
09.2023 - Current
Warehouse Packer
Amazon
03.2022 - 08.2023
Sales Associate
Dollar General
03.2021 - 02.2022
Associate Of Science - Diagnostic Medical Sonography
Augusta Technical College
Diploma - General Studies
Lincoln County High School