Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Miracle Dickens

Wilson,NC

Summary

Reliable candidate ready to take on challenging positions using problem solving prioritization skills to help the team succeed. Organized Operator provides strong organizational and analytical skills. Specialized expertise in data management, analysis and communication. Hardworking employee with customer service, multitasking and time management abilities.

Overview

7
7
years of professional experience

Work History

Assembly Technician

Honey Well
07.2021 - Current
  • Verified the accuracy of assembly work using measuring instruments and gauges.
  • Developed solutions for complex problems encountered during the assembly process.
  • Performed maintenance on machinery used in assembly operations.
  • Attended safety meetings regularly to stay up-to-date with industry standards regarding aviation regulations.
  • Diagnosed and troubleshot malfunctions in aircraft systems utilizing technical manuals and diagnostic equipment.

Call Center Representative

Alorica
12.2018 - 02.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Southeast Halifax High School
Halifax, NC
06.2017

Skills

  • Production Support
  • Regulatory Compliance
  • Hazardous Material Handling
  • Public Safety Measures
  • Decision-Making
  • Problem-Solving
  • Reliable and Dependable
  • Good Manufacturing Practices
  • Customer service
  • Technical troubleshooting
  • Data entry
  • Time management
  • Product knowledge
  • Providing customer support
  • Communication skills
  • Analytical thinking
  • Call center experience
  • Call management

Education and Training

other

Timeline

Assembly Technician

Honey Well
07.2021 - Current

Call Center Representative

Alorica
12.2018 - 02.2021

High School Diploma -

Southeast Halifax High School

Similar Profiles

CREATE PROFILE