Miracle Dobbs
Florissant,MO
Summary
Accomplished Caregiver and Department Manager with a proven track record at Skillset Workforce and McDonald's Restaurant, respectively. Expert in Autism Spectrum Knowledge and team management, enhancing customer satisfaction and patient quality of life. Demonstrates exceptional organizational skills and adaptability, with a focus on achieving significant results through strategic planning and effective communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Caregiver, Special Needs
Skillset Workforce
10.2022 - Current
- Offered support to assist with supervising special needs individuals in home.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Encouraged overall wellness through engaging exercise routines tailored to each client''s abilities and interests.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
Restaurant Department Manager
McDonald's
05.2013 - 05.2024
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved customer satisfaction by efficiently resolving inquiries and complaints in a timely manner.
- Developed and implemented customer service policies and procedures.
- Developed and maintained strong relationships with key clients, resulting in increased retention rates.
- Coached and mentored team members to achieve professional growth and improved performance.
- Organized and balanced multiple priorities within fast-paced environment.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
Education
High School Diploma -
East Prairie High School
East Prairie, MO 05.2001 -
Skills
Autism Spectrum Knowledge
Patience and understanding
Food safety knowledge
Team Management
Passion for customer satisfaction
Schedule Coordination
Customer Service
Problem-Solving
Time Management
Multitasking
Excellent Communication
Reliable and Responsible
Adaptability and Flexibility
Active Listening
Organizational Skills
Care Planning
Certification
Certified [ServSafe, [McDonalds] - [2024]
Timeline
Certified [CPR], [Skillset] - [2025]
10-2023
Caregiver, Special Needs
Skillset Workforce
10.2022 - Current
Certified [ServSafe, [McDonalds] - [2024]
09-2020
Restaurant Department Manager
McDonald's
05.2013 - 05.2024
High School Diploma -
East Prairie High School
05.2001 -
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