Miracle Franklin
Chicago,IL
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I also am a responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
Titan Security
06.2023 - 11.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Cashier/Inbound Stower
Amazon Fresh Grocery
05.2022 - 01.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Sam's Club
04.2021 - 12.2021
- Helped customers find specific products, answered questions and offered product advice.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Handled various errands for employees throughout company.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
McDonald's
02.2020 - 02.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked, tagged and displayed merchandise as required.
- Trained new team members in cash register operation, stock procedures and customer services.
Cook/Cashier
Delaware North
03.2018 - 02.2020
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Set up and performed initial prep work for soups, sauces and salads.
- Grilled and deep fried various foods from meats to potatoes.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Education
High School Diploma -
Bogan High School
Chicago, IL06.2021
Skills
- Food handlers card
- Cash handling
- Customer Service
- Property Patrol
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Handheld scanner operation
Certification
- Food Handlers certificate
- Licensed Pharmacy Technician
- Perc Card
- 20 Hour training
Timeline
Unarmed Security Officer
Titan Security
06.2023 - 11.2023
Cashier/Inbound Stower
Amazon Fresh Grocery
05.2022 - 01.2023
Cashier
Sam's Club
04.2021 - 12.2021
Cashier
McDonald's
02.2020 - 02.2021
Cook/Cashier
Delaware North
03.2018 - 02.2020
High School Diploma -
Bogan High School