Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miracle Franklin

Chicago,IL

Summary

Dynamic Certified Nursing Assistant with a track record of providing top-notch patient care and excellent customer service at Pavilion of Bridgeview. Skilled in HIPAA compliance and basic life support, demonstrating compassion and a reliable team player attitude. Excelled in high-stress situations, enhancing patient wellbeing and safety, with a knack for resolving conflicts effectively.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Pavilion of Bridgeview
Bridgeview, IL
09.2024 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Customer Service Representative

Home Depot
Chicago, IL
08.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Security Officer

Titan Security
Chicago, IL
03.2023 - 08.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Education

Bogan Highschool
Chicago IL
06.2021

Skills

  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct patient care
  • Compassionate
  • Basic life support

Certification

BSL/CPR certification

Certified Nursing Assistant

Timeline

Certified Nursing Assistant

Pavilion of Bridgeview
09.2024 - Current

Customer Service Representative

Home Depot
08.2023 - 09.2024

Security Officer

Titan Security
03.2023 - 08.2023

Bogan Highschool
Miracle Franklin