Miracle Green
Charlotte,NC
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
CAHEC Management Inc
03.2024 - 08.2024
- Conducted thorough market analysis to determine competitive rent prices, ensuring optimal positioning within the local market.
- Managed high-volume workload efficiently, prioritizing tasks effectively while consistently meeting deadlines and targets.
- Served as a knowledgeable resource for current residents by providing information about community events, local businesses, and nearby services.
- Collaborated with property management to address maintenance issues and tenant complaints, enhancing overall resident satisfaction.
- Provided exceptional customer service to both current and prospective residents, fostering a welcoming community atmosphere.
- Evaluated applicants' creditworthiness through careful assessment of credit reports, employment history, and reference checks.
Seasonal Customer Service Representative
H&r Block
01.2023 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Matched clients with the best-suited tax professional for their needs.
- Filed and contained important tax and business documents.
- Managed incoming calls while welcoming clients in a personalized, friendly, and inviting manner.
Leasing and LIVE IT! Specialist
Hawthorne Residential Partners
04.2021 - 08.2022
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Implemented resident referral programs that encouraged word-of-mouth marketing and increased tenant satisfaction.
Leasing Professional
Essential Staffing
09.2021 - 11.2021
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect's needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
Front Desk Manager
Nue Brows To Brazilians
06.2019 - 03.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email, and in-person inquiries regarding appointments, website information, and scheduling.
- Kept accounts in balance and ran daily reports to verify totals.
- Managed front desk maintenance of client records and lab data.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
Education
Bachelor of Interdisciplinary Studies -
University of North Carolina
Pembroke, NCMay 2023
Skills
- Customer service
- Accounts Payable
- Organization
- Management
- Point of Sales
- Money management
- Marketing
- Self-starter
- Communication
- Social Media - Miracle Green LinkedIn
Timeline
Leasing Consultant
CAHEC Management Inc
03.2024 - 08.2024
Seasonal Customer Service Representative
H&r Block
01.2023 - 04.2023
Leasing Professional
Essential Staffing
09.2021 - 11.2021
Leasing and LIVE IT! Specialist
Hawthorne Residential Partners
04.2021 - 08.2022
Front Desk Manager
Nue Brows To Brazilians
06.2019 - 03.2021
Bachelor of Interdisciplinary Studies -
University of North Carolina
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