Summary
Overview
Work History
Education
Skills
Certification
Timeline
TruckDriver

Miracle Heard

Jackson,MS

Summary

Dedicated Truck Driver with a clean MVR and extensive experience at US Express, recognized for exceptional route planning and customer service. Demonstrated strong attention to detail and adaptability, achieving zero accidents while maintaining timely deliveries. Proficient in vehicle inspections and DOT compliance, ensuring safety and efficiency in all operations.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Truck Driver

US Express
05.2025 - Current
  • Operated Class A trucks to transport goods safely and efficiently across assigned routes.
  • Adhered to federal and state regulations regarding vehicle operation and safety protocols.
  • Conducted pre-trip and post-trip inspections to ensure vehicle readiness and compliance with safety standards.
  • Maintained accurate logs of driving hours, mileage, and fuel consumption in compliance with DOT regulations.
  • Communicated effectively with dispatchers to coordinate deliveries and resolve route issues promptly.
  • Managed loading and unloading processes, ensuring proper handling of freight to prevent damage.
  • Assisted in training new drivers on company policies, safety procedures, and operational best practices.
  • Adapted quickly to changing schedules and route modifications while maintaining timely deliveries.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
  • Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
  • Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
  • Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
  • Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
  • Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
  • Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.

Pharmacy Technician

Select Speciality Hospital
08.2021 - 03.2025
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained inventory levels by monitoring stock and placing orders as needed.
  • Educated patients on medication usage and potential side effects effectively.
  • Operated pharmacy software for prescription processing and patient record management.
  • Processed and dispensed medication accurately under pharmacy guidelines.
  • Assisted pharmacists in compounding medications, ensuring compliance with safety protocols.
  • Maintained inventory levels, conducting regular stock checks and ordering supplies as needed.
  • Trained new technicians on operational procedures and software systems used in pharmacy practice.
  • Monitored patient records for drug interactions, ensuring optimal safety and efficacy of treatments.
  • Collaborated with healthcare professionals to resolve prescription-related issues promptly and effectively.
  • Implemented workflow improvements that enhanced efficiency and reduced medication errors within the team.
  • Provided exceptional customer service by addressing inquiries and supporting patients with medication management information.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
  • Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Supported pharmacists in compounding custom medications according to individual patient needs.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Pharmacy Technician

Mississippi Baptist Health Systems Inc.
05.2002 - 05.2021
  • Supervised daily pharmacy operations, ensuring compliance with regulatory standards and safety protocols.
  • Trained and mentored pharmacy technicians on medication dispensing processes and customer service excellence.
  • Implemented workflow improvements, enhancing efficiency in prescription processing and reducing wait times.
  • Coordinated inventory management, optimizing stock levels to minimize shortages and overages of medications.
  • Oversaw medication storage systems, ensuring proper labeling and organization for easy access and retrieval.
  • Led team meetings to address performance issues, share updates, and foster a collaborative work environment.
  • Developed training materials for new hires, streamlining onboarding processes and improving staff readiness.
  • Monitored technician performance metrics, providing feedback to enhance accuracy in medication dispensing practices.
  • Maintained strict compliance with state regulations, contributing to successful annual inspections and continuous operation licensure.
  • Increased customer satisfaction by promptly addressing concerns and providing compassionate assistance during their visit.
  • Facilitated smooth communication between pharmacy staff and healthcare providers to resolve discrepancies or clarify prescription orders as needed.
  • Assisted in the implementation of new pharmacy software, leading to improved staff productivity and workflow efficiency.
  • Consistently met performance metrics through meticulous attention to detail, increasing overall accuracy rates while reducing medication error rates significantly over time.
  • Provided superior customer service by maintaining a welcoming environment while efficiently processing transactions at the point-of-sale system.
  • Improved patient outcomes by accurately dispensing medications and providing thorough education on proper usage.
  • Proactively addressed potential issues through regular monitoring of equipment maintenance schedules, minimizing downtime and ensuring optimal performance.
  • Collaborated with pharmacists to optimize patient care, discussing potential drug interactions and therapy adjustments when necessary.
  • Expedited prescription filling process by utilizing strong organizational skills to prioritize workload effectively under high-pressure situations.
  • Ensured patient safety through accurate labeling, packaging, and documentation of dispensed medications.
  • Established a strong rapport with patients by actively listening to their concerns and providing personalized recommendations for medication management.
  • Implemented quality improvement initiatives that streamlined operations, resulting in increased efficiency without sacrificing patient care standards.
  • Reduced medication errors through diligent verification of prescription orders and double-checking of filled prescriptions.
  • Developed standard operating procedures for common technician tasks, resulting in more consistent work performance across the team.
  • Streamlined inventory management for a well-stocked pharmacy with timely ordering and rotation of stock.
  • Contributed to cost-saving measures by identifying opportunities for generic substitutions or therapeutic alternatives where appropriate.
  • Coordinated with other healthcare professionals to optimize patient care plans, incorporating input from multiple disciplines for comprehensive treatment strategies.
  • Boosted team morale by fostering a supportive atmosphere while setting expectations for professional growth within the department.
  • Enhanced pharmacy efficiency by training and mentoring new technicians, ensuring adherence to established protocols.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.

Education

Murrah High School
Jackson, MS

Associate of Arts -

Virginia College
Jackson, MS

Skills

  • Safe driving
  • Strong work ethic
  • Self-motivation and discipline
  • Safe driving practices
  • Dependable and reliable
  • Transportation safety
  • Class A commercial Driver's license
  • Document management
  • Defensive driver training
  • Hazardous materials endorsement
  • Shipping and packaging
  • Order picking and processing
  • Vehicle systems
  • Emergency response readiness
  • Cross-docking experience
  • Auto delivery
  • XATA experience
  • Customer service
  • Time management
  • Mechanical tools
  • Logbook management
  • Loading and unloading
  • Invoice verification
  • Trip planning
  • Multi-stop routing
  • Tanker and hazmat endorsements
  • Traffic law knowledge
  • Class A license

Certification

  • Pharmacy Technician
  • Class A
  • Cosmotologist

Timeline

Truck Driver

US Express
05.2025 - Current

Pharmacy Technician

Select Speciality Hospital
08.2021 - 03.2025

Pharmacy Technician

Mississippi Baptist Health Systems Inc.
05.2002 - 05.2021

Murrah High School

Associate of Arts -

Virginia College

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Miracle Heard