Miracle Hilt
Atlanta,Ga
Summary
A personable and dedicated customer service representative with extensive experience in customer relations. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes me an asset in whichever role and/or department assigned.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Childcare Careers
09.2024 - Current
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
Remote Customer Service Representative
North American Credit Services
07.2021 - 07.2023
- Cross trained in multiple departments to know all company needs
- Medical billing
- Analyzed and updated all necessary changes to Salesforce software
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Recommended metrics and models based on observed trends
- Worked with internal teams to understand business needs and changing strategies
- delivering on-the-job training to help individuals improve their skills and performance
Customer Services Representative
AEGIS
07.2017 - 06.2021
- Company Overview: Hybrid
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Assisted customers by providing confirmations, answering questions and offering general information
- Schedule varies medical appointments at patients at doctors request
Education
CMA & MMA Bundle - EHR
ACADEMY OF ALLIED HEALTH CAREERS
Chattanooga, TN12.2024
High School Diploma -
Penn Foster High School
01.2020
Skills
- Ecient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Medical training
- Sales
- Email Support
- Mentorship
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- CRM Software
- LiveChat Support
- Microsoft Oce
- Billing
Certification
CDL Class B with P endorsement
Timeline
Substitute Teacher
Childcare Careers
09.2024 - Current
Remote Customer Service Representative
North American Credit Services
07.2021 - 07.2023
Customer Services Representative
AEGIS
07.2017 - 06.2021
High School Diploma -
Penn Foster High School
CMA & MMA Bundle - EHR
ACADEMY OF ALLIED HEALTH CAREERS