MIRACLE KENNEDY
Rochester,NY
Summary
Reliable, compassionate, and organized professional with excellent multitasking abilities and a keen eye for detail. Utilizing organizational and communication skills to efficiently support clients and colleagues by prioritizing effectively. Possesses a strong problem-solving acumen and adapts well to new challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
COVID Health Clerk (Temporary)
Monroe County
12.2019 - 02.2022
- Telephone communication
- Appointment scheduling
- Accompanied the provider in all scheduled patient visits
- Greeted patients upon arrival and provided them with relevant forms to complete prior to their appointment
- Contact tracing
- Collected insurance documentation from patients
- Verified patient medical history
- Trained other health clerks in various tasks
- Safeguarded patient records and ensuring that everyone complies with the HIPAA standards
- Provided patients with instructions on quarantine, isolation, and release
- Assisted in maintaining patient records by entering information into the computer system accurately and efficiently
Administrative Coordinator (Contract)
Aya Healthcare
11.2024 - 12.2024
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Answered phone calls and responded to inquiries from patients, physicians, and other external contacts.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Improved patient satisfaction through prompt and professional handling of inquiries and concerns.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Social Learning Specialist
Center For Youth
06.2022 - 11.2024
- Crisis intervention
- Administers, coordinates and oversees programs in alignment with R Center programming
- Works in tandem with R-Center Administrators to assure services are based on identified needs and meets with the R-center staff on a regular basis
- Attends R-Center Support Service meetings
- Delivers a restorative-based system to participants
- Creates and oversees data collection and program evaluation processes
- Provides monthly reports to the Assistant Director of Prevention Education
- Coordinates requests for Prevention Education services
- Maintains accurate and timely records in accordance with funder and agency requirements
- Outreach and information dissemination
- Immediate response and support;
- Prevention education with fidelity including asset-building groups, research-based curricula, planned duplication and booster sessions
- Asset development (risk reduction and protective factor) activities
- Alternative services including pre/post assessment and transitional services
- Serves as an agency ambassador and liaison
- Knowledge of R-Center policies and procedures
- Record keeping, evaluation and QA
- Development and maintenance of resource files, lesson plans and training aids
- Participation in individual supervision and all mandated meetings and trainings
Inpatient Coordinator
Strong Hospital
04.2020 - 06.2023
- Inpatient Coordination: Facilitated timely assignment of attending physicians, residents, and APP coverage using EMR software (Epic)
- Utilized appropriate algorithms to balance competing priorities of workload, geography, and physician-APP alignment
- Acted as a liaison between physicians, APP's, Residents, and the Admitting office to facilitate the coverage of acute care patients
- Used various software for patient information, E-record system, meeting room system and others as needed
- Planned meetings and took detailed minutes
- Updated and maintained office policies and procedures
- Booked travel arrangements for physicians
- Provided general support to visitors
- Assisted with resolving customer complaints related to inpatient services promptly and professionally
- Performed administrative duties such as maintaining reports and records, ordering supplies
Youth Care Professional (Per Diem)
Villa of Hope
02.2021 - 08.2022
- Maintained confidentiality and security for all client and staff related materials and/or records
- Provided supervision to youth including daily activities, guiding the daily planning schedule, conducting property inspections, documenting interactions of cottage group or youth on daily basis to ensure effective communication to the treatment team
- Provided a therapeutic milieu environment for youth; maintaining a positive, safe and healthy environment to meet the physical and emotional needs of youth
- Assisted youth with learning basic skills in daily living such as meal preparation, clothing care, household, and school-related responsibilities
- Worked as part of a multidisciplinary team to further the emotional, behavioral and educational development of youth
- Implement treatment protocol established in youth's treatment plans and individual crisis management plans
- Provided support to youth in crisis through the use of Therapeutic Crisis Intervention (TCI) techniques
- Acted as a positive and consistent role model and demonstrates Sanctuary Values/Commitments through interaction with youth and fellow staff
- Built positive caring relationships with youth based on respect, trust and good communication
Youth Care Professional
Hillside Family of Agencies
03.2017 - 12.2020
- Applied clinical and behavioral knowledge to maintain safety during crisis moments
- Demonstrated a capability for engaging youth and families in trust-based, productive relationships in order to help children/youth and families prepare for transitions, interact in the community, and promote respect and independence
- Provided emotional support to at-risk youth
- Developed, implemented, monitored and reported on treatment objectives and modalities of the children
- Managed and led activities promoting growth in mental, emotional and educational areas
- Worked with clients to improve life choices and maximize benefits of program
- Taught life skills and coping mechanisms
- Demonstrated skills, abilities, and knowledge that promote a safe physical and emotional environment for children and families within the context of their living environment
- Recognized differentiating behaviors and participated within designated treatment teams to develop service and behavior management plans
Internship
Hornell Area Concern For Youth
09.2016 - 12.2018
- Provided assistance during recreational activities by enforcing rules
- Case planning
- Community Outreach
- Modeled positive behavior
- Served as a mentor to young people
- Aided youth in completing assigned work
- Helped organize annual fundraiser
Manager/Shift Leader
Arby's
11.2014 - 09.2017
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Greeted customers
- Observed strict procedures regarding food handling and sanitation to prevent foodborne illnesses
- Managed cash and credit card transactions with efficiency at drive-thru
- Took food orders from patients and families, and explained offerings
- Resolved customer complaints and maintained a clean and tidy checkout area
- Shift Scheduling
Education
Bachelor of Science - Social Work
SUNY, Brockport
Brockport, NY05-2026
Associate of Applied Science - Human Services
Genesee Community College
Batavia, NY05-2019
Skills
- MS office suite
- Conflict resolution
- Crisis management
- Analytical thinking
- Advocacy
- Effective communication
- Adaptability
- Critical thinking
- Organization
- Medical Terminology
- Proactivity
- Multitasking
- Patience
- Epic proficiency
- Emotional Intelligence
- Time management
Certification
- New York State Security Guard License
- CPR Certification
- FIrst Aid Certification
- AED Certfication
Timeline
Administrative Coordinator (Contract)
Aya Healthcare
11.2024 - 12.2024
Social Learning Specialist
Center For Youth
06.2022 - 11.2024
Youth Care Professional (Per Diem)
Villa of Hope
02.2021 - 08.2022
Inpatient Coordinator
Strong Hospital
04.2020 - 06.2023
COVID Health Clerk (Temporary)
Monroe County
12.2019 - 02.2022
Youth Care Professional
Hillside Family of Agencies
03.2017 - 12.2020
Internship
Hornell Area Concern For Youth
09.2016 - 12.2018
Manager/Shift Leader
Arby's
11.2014 - 09.2017
- New York State Security Guard License
- CPR Certification
- FIrst Aid Certification
- AED Certfication
Bachelor of Science - Social Work
SUNY, Brockport
Associate of Applied Science - Human Services
Genesee Community College
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