Professional Summary
Overview
Work History
Education
Skills
Timeline

Miracle LeJay

Whataburger
Shreveport,LA
10
years of professional experience

Dynamic customer service representative with a proven track record of resolving issues promptly and efficiently. Skilled in team collaboration and time management, contributing to improved customer experiences and streamlined operations.Dependable and hardworking professional with severals years of experience. Quick learner with strong communication skills.

Work History

Cashier

6 Months
Whataburger | 02.2026 - Current
  • Resolved customer issues promptly to enhance satisfaction levels.
  • Trained new cashiers on register operations and customer service protocols.
  • Implemented strategies for reducing checkout wait times during busy periods.
  • Greeted customers entering store and responded promptly to customer needs.

Customer Service Representative

1 Year 1 Month
Margaritaville Casino | 01.2025 - 02.2026
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Maintained knowledge of gaming regulations and promotions to assist customers effectively.
  • Collaborated with team members to enhance customer experience through streamlined communication.
  • Utilized point-of-sale systems for accurate order processing and transaction management.
  • Adapted quickly to varying customer needs while maintaining service quality during peak hours.
  • Assisted in training new staff on operational procedures and customer interaction techniques.
  • Engaged with customers proactively, fostering positive relationships and loyalty through personalized interactions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Call Representative

5 Months
GDIT | 07.2024 - 12.2024
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Utilized CRM software to document interactions and track customer feedback effectively.
  • Processed incoming calls, ensuring accurate information was provided to clients promptly.
  • Collaborated with team members to enhance communication strategies and improve call response times.
  • Assisted in training new representatives on protocols and best practices for customer engagement.
  • Maintained up-to-date knowledge of products and services to provide informed assistance to customers.

Private Sitter

1 Year 1 Month
Sincere Client Care Services | 04.2023 - 05.2024
  • Provided attentive care and companionship to clients, ensuring safety and comfort.
  • Assisted clients with daily living activities, promoting independence and well-being.
  • Managed schedules effectively, coordinating appointments and activities for clients.
  • Communicated regularly with families to update them on client status and needs.
  • Maintained a clean and organized environment to enhance client safety.
  • Adapted care plans based on individual client preferences and requirements.

Waitress/Cook

5 Months
Jacquelyn Cafe | 09.2022 - 02.2023
  • Provided exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely food and beverage delivery.
  • Assisted in training new staff on cafe procedures and menu offerings.
  • Maintained cleanliness of dining area and adhered to health regulations.
  • Collaborated with kitchen staff to streamline order processing and communication.
  • Adapted quickly to changing menu items and daily specials for enhanced customer experience.
  • Resolved customer complaints promptly, fostering positive dining experiences.

Call Center Representative

1 Year 6 Months
Teleperformance | 05.2019 - 11.2020
  • Assisted customers in resolving inquiries and issues through effective communication and problem-solving techniques.
  • Utilized CRM software to document customer interactions, ensuring accurate records and follow-up actions.
  • Adapted quickly to new processes and procedures to enhance service delivery and customer satisfaction.
  • Collaborated with team members to streamline workflows and improve overall efficiency in call handling.

Cashier

1 Year 8 Months
Super 1 Foods | 08.2018 - 04.2020
  • Processed customer transactions efficiently using point-of-sale system.
  • Assisted customers with product inquiries and store navigation.
  • Maintained cleanliness and organization of checkout area.
  • Handled cash, credit, and debit transactions accurately.
  • Collaborated with team members to ensure smooth operations during peak hours.

Cashier

11 Months
Mcdonalds, PDI FOODS | 06.2016 - 05.2017

•processed customer orders quickly and accurately

•maintained clean and organized work areas

•Assisted with food preparation and customer service

•trained new team members on register operations and company procedures

Education

- Dental Hygiene

Remington College | Shreveport, LA

High School Diploma

C.E.Byrd High School | Shreveport, LA | 05.2017

Skills

•Warehouse Operations
•Order Picking and Packing
•Shipping and Receiving
•Inventory Control
•Heavy Lifting
•Fast-Paced Work Environments
•Customer Service
•Cash Handling
•Cash Registers And POS Services
•Data Entry
•Microsoft Office
•Problem Solving
•Team Collaboration
•Time Management
•Excellent Communication
•Attention to detail
•Safety Procedures

Timeline

Cashier

Whataburger
02.2026 - CurrentRead More

Customer Service Representative

Margaritaville Casino
01.2025 - 02.2026Read More

Call Representative

GDIT
07.2024 - 12.2024Read More

Private Sitter

Sincere Client Care Services
04.2023 - 05.2024Read More

Waitress/Cook

Jacquelyn Cafe
09.2022 - 02.2023Read More

Call Center Representative

Teleperformance
05.2019 - 11.2020Read More

Cashier

Super 1 Foods
08.2018 - 04.2020Read More

Cashier

Mcdonalds, PDI FOODS
06.2016 - 05.2017Read More

Remington College

from Dental Hygiene
Read More

C.E.Byrd High School

High School Diploma
Read More
Miracle LeJay