Miracle Lewis
Raleigh,NC
Summary
Proven Customer Service Representative at Alorica, adept in problem-solving and active listening, significantly enhanced customer loyalty and retention. Expert in managing high-stress situations with professionalism, demonstrating critical thinking and data entry skills. Achieved positive feedback through effective dispute resolution and informed recommendations, ensuring high levels of customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
01.2018 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
N/a - N/a
Granville Central High School
Stem, NC08.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
Timeline
Customer Service Representative
Alorica
01.2018 - 09.2024
N/a - N/a
Granville Central High School
Similar Profiles
Jamie PollardJamie Pollard
CSR Supervisor at AloricaCSR Supervisor at Alorica
Alaysia AndersonAlaysia Anderson
Customer Service Supervisor at AloricaCustomer Service Supervisor at Alorica
Adriana PeoplesAdriana Peoples
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Kerria DotsonKerria Dotson
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Steven VioletteSteven Violette
Chief Operating Officer at One Health LinkChief Operating Officer at One Health Link