Miracle Markham
Concord,NC
Summary
Dedicated professional with extensive experience working with children and families, focused on driving meaningful change within communities. Expertise in building strong rapport with diverse families through a strengths-based approach, trauma-informed care, and culturally responsive practices that foster trust and collaboration. Skilled in case management, conflict resolution, and crisis intervention, emphasizing teamwork and adaptability to meet evolving needs. Recognized for exceptional empathy, strong communication skills, and effective problem-solving abilities that consistently deliver reliable results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Family and Community Engagement Manager
Child Care Resources Inc.
10.2021 - Current
- Responsible for the supervision of 7 Family Support Specialist, and oversight of all aspects of family engagement.
- Train and coach Family Support Specialist on incorporating trauma-informed approaches and ACEs data into ongoing family assessments, goal development and progress tracking.
- Oversees and monitors development and on-going engagement with family partnership agreements.
- Facilitates planning efforts for recruitment, eligibility, and enrollment.
- Analyzes data to strengthen program strategies, improve service delivery, and align with Head Start Performance Standards and the PFCE framework.
- Works with leadership team to develop solutions and strategies to better support the organization.
- Facilitates trainings, meetings and conferences with staff, teachers, and community partners.
Family Services Specialist
Child Care Resources Inc.
10.2018 - 10.2021
- Facilitated families in identifying their strengths while providing resources and support to help them achieve their desired goals.
- Conducted intake interviews to maintain ongoing enrollment to ensure full enrollment in all center programs, inclusive of EHS.
- Integrated trauma- informed care principles and utilized ACEs assessments to develop individualized family support plans that promoted resilience, and strengthened parent-child relationships.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
- Facilitated monthly parenting groups to strengthen parenting abilities and provide access to knowledge and skills to encourage positive environments.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Managed heavy caseloads of 30-61 effectively through well-developed time management, organizational and task prioritization skills.
Lead Teacher
Guilford Child Development
09.2012 - 08.2018
- Developed and implemented integrated program activities, experiences and opportunities which contributed to growth and development of each child.
- Created and maintained environments appropriate for children in adherence to HSPS, CLASS and ECERS.
- Developed supportive relationships with parents by respecting their values and by sharing information about ages and stages of children’s development to improve their understanding of their own children.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Case Management Specialist
Salvation Army Corps
06.2010 - 08.2012
- Evaluated client needs through comprehensive assessments, tailoring coaching sessions accordingly for maximum impact.
- Prepared and maintained case records and logs on all assigned clients; ensured the accuracy and completeness of the same; entered pertinent information into the established Homeless Management Information System (HMIS).
- Promoted a growth mindset among clients by encouraging persistence, resilience, and adaptability in achieving their goals.
- Cultivated strong relationships with external partners to provide additional resources for client support when needed.
- Celebrated client successes by acknowledging milestones, recognizing accomplishments, and providing positive reinforcement throughout the journey.
Assistant Teacher
North Carolina A&T State University Child Development Laboratory
10.2008 - 05.2011
- Implemented instructional direct services to young children, providing for individual needs in all areas of development.
- Assisted in curriculum planning, design and implementation of educational programs and services for young children and their parents.
- Provided classroom management and environmental design of room to meet developmental needs.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, comprehension and personal growth.
Education
M. Ed - Leadership Policy and Advocacy
University of North Carolina Wilmington
Wilmington, NC2023
B.S. - Child Development And Family Studies
North Carolina Agricultural And Technical State University
Greensboro, NC12.2011
Skills
- Trauma-Informed Care & Resilience Building
- Family Engagement & Case Management
- Motivational Interviewing & Goal Setting
- Crisis Intervention & Resource Coordination
- Data Driven Program Planning & Analysis
- Family Outcomes & Needs Assessment
- Community Partnership Development
- Coaching & Professional Development for Staff
Affiliations
North Carolina Association for the Education of Young Children (NAEYC), Black Child Development Institute, (NCBCDI) National Association for the Advancement of Colored People NC Branch ( NAACP-NC).
Certification
CLASS Infant/ Toddler, CPR/First Aid, Medication Administration in Child Care Setting, Recognition and Responding to Suspicious Child Maltreatment, Trauma- Informed Implementation Specialist Certification, Motivational Interviewing Certification, and Conscious Discipline Certification.
Timeline
Family and Community Engagement Manager
Child Care Resources Inc.
10.2021 - Current
Family Services Specialist
Child Care Resources Inc.
10.2018 - 10.2021
Lead Teacher
Guilford Child Development
09.2012 - 08.2018
Case Management Specialist
Salvation Army Corps
06.2010 - 08.2012
Assistant Teacher
North Carolina A&T State University Child Development Laboratory
10.2008 - 05.2011
M. Ed - Leadership Policy and Advocacy
University of North Carolina Wilmington
B.S. - Child Development And Family Studies
North Carolina Agricultural And Technical State University
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