Miracle Marshall
San Francisco,United States
Summary
.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Affairs Medical Center
San Francisco, United States
06.2022 - Current
- Provides input to the immediate supervisor on final decision
- Recommends strategies for overcoming employment barriers
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Educated patients about medications, procedures and physician's instructions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Retrieved patient files for doctors.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled appointments for patients via phone and in person.
- Updated outdated patient information to maintain current records.
Office Associate
FedEx
San Francisco, CALIFORNIA
02.2019 - 06.2022
- Answered telephone to give callers store information and look up order details.
- Maintained records related to sales for store management.
- Answered telephones, directed calls and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Support Manager /Volunteer
Sliver cafe
San Francisco, United States
01.2020 - 01.2021
- Assisted with new hire orientation preparation.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Monitored staff interactions with customers to provide real-time coaching.
- Resolved complex and escalated support issues.
- Evaluated, rating the performance of support staff and provided coaching to improve performance.
- Reviews works of this nature done by lower staff as requested by the immediate supervisor
Receptionist Assistant
Cliffhouse
San Francisco, CA
12.2019 - 12.2020
- Greeted customers, delivery persons and official representatives.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Input new documents, expenses and orders into system for timely recordkeeping.
Education
Some College (No Degree) - Studying Nursing
City College of San Francisco
San Francisco, CASkills
- Relationship Building
- Time Management
- Problem Solving
- Administrative Skills
- Organization and Prioritization
- Data Entry
- Writing and Editing
- Management Scheduling and Time Records
- Office Organization
- Information Sourcing
- Problem-Solving
- Generating Reports
- Microsoft Office
- Critical Thinking
Timeline
Advanced Medical Support Assistant
Veterans Affairs Medical Center
06.2022 - Current
Support Manager /Volunteer
Sliver cafe
01.2020 - 01.2021
Receptionist Assistant
Cliffhouse
12.2019 - 12.2020
Office Associate
FedEx
02.2019 - 06.2022
Some College (No Degree) - Studying Nursing
City College of San Francisco