Miracle Mason

• Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
• Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
• Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
• Exercised composure under pressure and in escalated customer service scenarios.
• Advised employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Pharmacy technician

• Coordinated with other departments to ensure smooth flow of operations.
• Delegated tasks to team members based upon skill level and to achieve organizational goals.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Supervised daily operations including scheduling shifts, assigning duties.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Implemented new procedures or systems to improve efficiency within the organization.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

• critical thinker

•Team leadership

•presentation skill

• Leveraged [Software] skills to input and compile data gathered from various sources.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Greeted customers to determine wants or needs.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Processed transactions using a point-of-sale system.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Computed purchases and received and processed cash or credit payment.
• Collected payments and provided accurate change.
• Maintained up-to-date knowledge of store merchandise and policies.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Organized store by returning merchandise to proper areas and restocked displays.
• Answered store and merchandise questions and led customers to wanted items.
• Tracked company inventories, moved excess stock and arranged products to improve sales.