Miracle Mays
Jonesboro,GA
Summary
Detail-oriented and compassionate professional with over 5 years of experience in customer service and administrative roles. Proven ability to manage sensitive information, handle high-volume transactions, and maintain confidentiality—skills essential in the medical field. Adept at multitasking in fast-paced environments, ensuring quality patient care and operational efficiency. Eager to apply customer service expertise and administrative support skills to contribute to a healthcare setting.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Georgia Department of Corrections
Atlanta, GA
09.2023 - Current
- Greet guests, answer phones, provide information, and resolve routine inquiries.
- Receive, process, and maintain the confidentiality of sensitive information and materials.
- Maintain and update mailing lists; organize, and execute mass mailings.
- Perform routine data entry and document review to ensure proper formatting.
- Prepare, process, and compile routine documents, records, and reports.
- Establish and maintain office files and activity logs.
Third Key Holder
Conns Home Plus Warehouse
Fayetteville, GA
09.2022 - 05.2023
- Collaborate with store management to organize marketing and promotional campaigns.
- Managed administrative tasks, including scheduling, data entry, and handling phone inquiries.
- Provide excellent customer service by welcoming customers, and assisting with their needs.
- Handle managerial tasks in the absence of the general and assistant managers.
Crew Trainer
Freddy's Frozen Custard & Steakburgers
Fayetteville, GA
06.2020 - 05.2022
- Support strategies to drive operational efficiency, sales growth, and team retention.
- Adhere to all company safety and security policies; report maintenance issues, hazards, accidents, or injuries.
- Assist with training, scheduling, evaluating, and motivating team members.
- Manage inventory and oversee opening and closing duties, including setup, cleaning, and securing the premises.
Education
High School Diploma -
Mundys Mill High School
Jonesboro, GA05-2022
Skills
- Patient/Customer Service
- Administrative Support
- Data Entry & Records Management
- Inventory Management
- Microsoft Excel & Word
- Time Management & Multitasking
- Confidentiality & HIPAA Compliance Awareness
- Leadership & Team Coordination
Timeline
Administrative Assistant
Georgia Department of Corrections
09.2023 - Current
Third Key Holder
Conns Home Plus Warehouse
09.2022 - 05.2023
Crew Trainer
Freddy's Frozen Custard & Steakburgers
06.2020 - 05.2022
High School Diploma -
Mundys Mill High School
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