Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Miracle Morris

Summary

  • Experienced CPR certified professional with 2+ years of practical knowledge in emergency response and life-saving techniques. Demonstrated ability to remain calm and composed in high-pressure situations, ensuring the safety and well-being of individuals in need. Skilled in administering CPR and first aid, with a strong understanding of medical protocols and procedures. Committed to ongoing professional development, staying up-to-date with the latest advancements in emergency medical care. Dedicated team player with excellent communication skills, capable of effectively collaborating with medical personnel and providing compassionate care to patients.
  • Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

8
8
years of professional experience

Work History

Cashier

Chicken Salad Chick
01.2022 - Current
  • Solving billing problems when necessary
  • Answer customer inquiries as needed
  • Operate cash register
  • Averaging over 100 transactions per shift
  • Verify money in drawers periodically
  • Maintain knowledge of store merchandise
  • Sell store merchandise

Customer Service Representative

ICORE
03.2020 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in training programs to enhance product knowledge and customer service skills.

Manager

Toys"R"Us
03.2017 - 08.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.

Education

N/A - Early Childhood Education And Care

Itawamba Community College
Fulton, MS

High School Diploma -

Tupelo High School
05.2020

Skills

  • Flexible
  • Dedicated team player
  • Independent worker
  • Works well under pressure
  • Creative
  • Quick learner
  • Customer service-oriented
  • Balance Cashier drawers
  • Patience and empathy
  • Work ethic and integrity
  • Professionalism and courtesy
  • Conflict resolution

Skills

  • Inventory Pricing
  • Excellent Communication
  • Compassion
  • Self-Management

Timeline

Cashier

Chicken Salad Chick
01.2022 - Current

Customer Service Representative

ICORE
03.2020 - 11.2021

Manager

Toys"R"Us
03.2017 - 08.2019

High School Diploma -

Tupelo High School

N/A - Early Childhood Education And Care

Itawamba Community College

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