Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Military Service
Personal Information
Timeline
Generic

Miracle Ndichafah

Omaha

Summary

My Name is Miracle Ndichafah, I am a people person and so I have a passion to learn and enjoy working in different situations especially those including teams. I am a team player who loves to work with or help others to accomplish Goals or meet Certain standards. I am outgoing and love to get to know about the people am working with to be able to build good working relations and as well to be able to understand their experience and how I can better work with them. I am a hands on as well as an auditory learner.

Diligent Data LAB Technician with solid background in infrastructure technology. Proven track record of managing and maintaining IT systems, ensuring seamless network operations and minimal downtime. Demonstrated ability to troubleshoot complex issues and enhance system performance through effective problem-solving and technical expertise.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Jr Lab Infrastructure Technician

Fiserv
11.2023 - Current
  • Maintained detailed documentation on IT assets, configurations, processes, ensuring efficient knowledge transfer among team members.
  • Streamlined communication channels with the installation and maintenance of VoIP systems.
  • Reduced downtime by swiftly addressing hardware failures and coordinating equipment replacements.
  • Measured [Type] inventory accuracy using key metrics and collected data.
  • Pulled wire through EMT and PVC conduits to complete [Type] installations.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Improved end-user experience by providing timely technical support and issue resolution for multiple locations.
  • Collaborated with cross-functional teams to plan and execute large-scale infrastructure projects successfully.
  • Boosted team productivity through comprehensive training on new software tools and best practices in infrastructure management.
  • Managed inventory control procedures to ensure accurate tracking of IT assets, reducing loss or misplacement incidents.

Smart Home Technician

Blue Sky Smart Solutions
06.2023 - Current
  • Drive a company van with customer routes, tools and equipment and install Satellite tv(Dish) as well as any smart equipment customer purchases from us for example; Google Cameras , Doorbells, Sound System, ADT Security, etc
  • Communicate with customer to give them the best/most preferable set up for any equipment
  • Sell and install our products for the customer

Private First Class

Marine Corps Reserve
01.2021 - Current
  • I work as a 13 41 in the marine corps right now which is as a heavy equipment mechanic

Sales Associate

Genesis Global Specialists
03.2023 - 06.2023
  • Worked as a representative Sales Person for AT&T's phone services
  • Pitched to customers in Costco and Sams club
  • Helped with switching customers phone plans and activating their new devices
  • Answered consumer questions about plans as well as any concerns

Package Handler

FedEx Ground
08.2022 - 02.2023
  • Work as an unloader
  • Work together with a team to accomplish set goals and number specifications for a shift
  • Consistent lifting and pushing of at least 30 lbs

Material Handler

ProAmpac
12.2021 - 05.2022
  • Worked in the sewing department as a temp to hire then as a forklift driver when hired

Crew Member

Raising Cane's
06.2019 - 01.2021
  • Was trained to work in different positions as a cashier, a cook, in drive thru etc
  • So I have a lot of experience working in a team and speaking to customers

Education

Associate of Applied Science - Database Administration

Metropolitan Community College
Omaha, NE
11-2026

High school diploma -

Bellevue East Sr High School
Bellevue, NE
05.2019

Skills

  • Cooking
  • Cleaning Experience
  • Kitchen Experience
  • Food Safety
  • Materials Handling
  • Forklift
  • Military Experience
  • Pallet Jack
  • Shipping & Receiving
  • Packaging
  • Mechanic Experience
  • Warehouse Experience
  • Microsoft Word
  • Rifle Qualification
  • MCMAP
  • IP addressing
  • Data center operations
  • Hardware installation
  • IT documentation
  • System administration
  • Operating systems
  • Structured cabling
  • Company policy adherence
  • Teamwork
  • Teamwork and collaboration
  • Quick learner
  • Time management
  • Active listening
  • Verbal and written communication
  • Technical troubleshooting
  • Adaptability

Certification

Heavy Equipment mechanic, 10/01/21, 02/01/27, H13910802

Additional Information

I have a little experience with assembling and diss-assembling a desktop., Good with install and uninstall apps/Games., Have little knowledge of Microsoft SQL (Have a certification for Database Management with Microsoft)., Done little work on 7 tons and Hum v's.

Military Service

Marine Corps Reserve, United States, Private First Class, 01/01/21, Present, I work as a 13 41 in the marine corps right now which is as a heavy equipment mechanic.

Personal Information

Authorized To Work: US

Timeline

Jr Lab Infrastructure Technician

Fiserv
11.2023 - Current

Smart Home Technician

Blue Sky Smart Solutions
06.2023 - Current

Sales Associate

Genesis Global Specialists
03.2023 - 06.2023

Package Handler

FedEx Ground
08.2022 - 02.2023

Material Handler

ProAmpac
12.2021 - 05.2022

Private First Class

Marine Corps Reserve
01.2021 - Current

Crew Member

Raising Cane's
06.2019 - 01.2021

High school diploma -

Bellevue East Sr High School

Associate of Applied Science - Database Administration

Metropolitan Community College

Similar Profiles

CREATE PROFILE
Miracle Ndichafah