Miracle Onyia
Phoenix,AZ
Summary
Patient-focused professional offers support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Delivers customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cardiac Monitor Technician
Banner Health, University Medical Center
Phoenix, AZ
01.2023 - Current
- Monitored and analyzed cardiac rhythms on EKG monitors for inpatients.
- Performed quality control checks on all cardiac monitoring equipment used in the facility.
- Operated telemetry systems to monitor patient's heart rate and rhythm remotely.
- Interpreted complex waveforms associated with different types of arrhythmias accurately.
PCT Preceptor
Banner Health, University Medical Center
Phoenix, AZ
01.2023 - Current
- Assisted management in orienting new PCTs to the clinical setting and teaching them proper patient care procedures.
- Provided guidance to PCTs on how to accurately document patient information into the medical record system.
- Mentored PCTs in developing professional relationships with patients, colleagues, and other healthcare personnel.
- Instructed PCTs on the importance of maintaining accurate records regarding medication administration, treatments, laboratory results.
Patient Care Technician
Banner Health, University Medical Center
Phoenix, AZ
01.2022 - Current
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Provider Resolution Specialist
United Healthcare Group
Phoenix, AZ
04.2017 - 01.2021
- Provided resolution to customer inquiries and complaints in a timely manner.
- Researched and analyzed data from multiple sources to resolve issues.
- Collaborated with other departments to exchange information regarding customer provider or complaints.
- Assessed customer needs, provided appropriate solutions, and followed up to ensure satisfaction.
- Identified trends in customer service requests, reported findings, and recommended process improvements.
Behavior Health Technician
St Lukes Behavioral Hospital
Phoenix, AZ
04.2015 - 04.2017
- Provided direct care and support to individuals with mental health issues in a residential setting.
- Monitored clients' physical and emotional wellbeing.
- Collaborated with multidisciplinary team members to develop individualized treatment plans for each client.
- Observed changes in client behavior and reported any concerning trends to supervisor or psychiatrist.
Behavior Health Technician
Valley Hospital & Medical Center
Phoenix, AZ
02.2014 - 04.2015
- Assisted clients with activities of daily living, such as bathing, dressing, eating, and grooming.
- Assisted in developing strategies for improving communication between family members.
- Engaged in community outreach initiatives aimed at raising awareness about mental health issues.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
Behavior Health Technician
Mountain Health and Wellness
Apache Junction, AZ
09.2013 - 04.2014
- Provided direct patient care in a behavioral health setting, including assessment and treatment of mental health issues.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Prepared and maintained required treatment records and reports.
Education
Associate of Science - Nursing
Grand Canyon University
Phoenix, AZ07-2026
Associate of Science - NURSING
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05-2026
Skills
- Basic Life Support
- Supply Management
- Patient Recordkeeping
- EMR Software
- HIPAA Compliance
Accomplishments
- BEE Awards
Certification
- BLS
- Preceptor Certification
- EKG/ECG Certified
References
References available upon request.
Timeline
Cardiac Monitor Technician
Banner Health, University Medical Center
01.2023 - Current
PCT Preceptor
Banner Health, University Medical Center
01.2023 - Current
Patient Care Technician
Banner Health, University Medical Center
01.2022 - Current
Provider Resolution Specialist
United Healthcare Group
04.2017 - 01.2021
Behavior Health Technician
St Lukes Behavioral Hospital
04.2015 - 04.2017
Behavior Health Technician
Valley Hospital & Medical Center
02.2014 - 04.2015
Behavior Health Technician
Mountain Health and Wellness
09.2013 - 04.2014
Associate of Science - Nursing
Grand Canyon University
Associate of Science - NURSING
Maricopa Community Colleges - Mesa Community College