Miracle Roberts
North Augusta,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomy student
Alison
8 2023 - 10 2023
- Used personal protective equipment correctly to protect coworkers and patients.
- Monitored patients for reactions and verified sample quality.
- Conducted venipuncture and other CT procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Organized daily work based on collection priority.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Centrifuged blood samples as outlined in clinical protocols.
Health Care Worker
08.2020 - 02.2021
- Provide service by bathing, dressing, feeding and changing bandages
- Taking patience back and forth to doctors office
- Did laundry service, ran errands, prepared and serviced meals and monitored clients daily activity, and cleaned up clients homes.
- helped over 10 patients a day
Classroom Assistant
Little Folks Daycare
06.2018 - 06.2020
- I open the day care when scheduled to do so by turning on the lights, getting out materials needed for the day such as: diapers, wipes, toys, learning materials, movies, entertainment, etc
- I check the restrooms to ensure they were up to company standards as far as cleanliness and stocked with proper necessities
- I also prepare snacks/meals for the children as instructed and get ready to welcome the children
- I assist in whichever class I was assigned for the day and be as helpful as possible while also attempting to educate the children in a fun and positive manner
- I conduct random headcounts throughout the day to ensure everyone that was signed in is present, immediately reporting any discrepancies to my superiors, following protocol and documenting every step of the way
- I planned activities for physical fitness hour each day to keep the children active
- I planned different activities for each age group
- I also helped out wherever needed in any free time I may have had.
Server/Cashier
Pizza Hut
03.2020 - 05.2020
- I cashed out customers
- Placed orders, and washed dishes and silverware
- I also Interacted with customers.
Secretary
Miracle’s Trucking
04.2018 - 02.2020
- I answered the phone when calls came in
- I also organized and cleaned the materials when needed
- I also organized receipts, and filed paperwork
- I also drive the company van
Secretary
Miracle’s Mom
02.2016 - 03.2018
- I answered the Phone for her business
- I also picked up supplies for her business
- I also cleaned the office when necessary and I also worked after school and summer time on this job.
Correctional Officer
Trenton Correctional Institution
8 2022 - 10 2022
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Observed behavior of residents individually and in groups.
- Booked new inmates into facility and processed inmates for release.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Prepared reports to document incidents and violations.
- Supervised inmates during meals, recreation and other activities.
E-911 Communication Officer
911 Richmond County
6 2022 - 10 2022
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided on-the-job training and coaching to develop new dispatchers.
- Followed established protocols for professional handling of emergency situations.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Directed responders using assigned mapping systems for timely emergency attendance.
Education
High school diploma -
Strom Thurmond High School
Johnston, SC06.2020
Skills
- Serving Experience
- Experience with children
- Customer service
- Typing (1 year)
- Patient observation
- Specimen collecting
- Venipuncture
- Recording data
- Teamwork and Collaboration
- Analytical and Critical Thinking
Certification
- First Aid Certification, CPR Certification, Basic Life Support (BLS) Certified Phlebotomy Technician October 2023 to Present
Additional Information
- Willing to relocate to: Augusta, GA - North Augusta, SC, Authorized to work in the US for any employer
Timeline
Health Care Worker
08.2020 - 02.2021
Server/Cashier
Pizza Hut
03.2020 - 05.2020
Classroom Assistant
Little Folks Daycare
06.2018 - 06.2020
Secretary
Miracle’s Trucking
04.2018 - 02.2020
Secretary
Miracle’s Mom
02.2016 - 03.2018
Phlebotomy student
Alison
8 2023 - 10 2023
Correctional Officer
Trenton Correctional Institution
8 2022 - 10 2022
E-911 Communication Officer
911 Richmond County
6 2022 - 10 2022
High school diploma -
Strom Thurmond High School
- First Aid Certification, CPR Certification, Basic Life Support (BLS) Certified Phlebotomy Technician October 2023 to Present
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