Miracle Ross
Canton,GA
Summary
Dynamic professional with a proven track record excelling in customer service and time management. Leveraged multitasking proficiency to enhance office efficiency and guest relations, while maintaining a professional appearance and fostering a collaborative work environment. Skilled in cash handling and active listening, consistently delivering exceptional service and support.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Chattanooga State Community College
08.2023 - 04.2024
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Greeted dozens of visitors daily, creating positive first impression of organization.
- Provided basic technical support for front office equipment, minimizing downtime.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
Host
Longhorn Steakhouse
09.2021 - 05.2022
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Handled high-pressure situations with composure, effectively managing large parties of 20 or more or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for well-known restaurant with social relevancy and intentionality.
Childcare Assistant
Ross Family Daycare
03.2019 - 08.2021
- Promoted emotional well-being through empathetic communication and consistent support during challenging moments.
- Collaborated with other childcare professionals to continuously improve quality of care provided to children.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Boosted children's cognitive development with age-appropriate educational games and activities.
- Facilitated smooth transitions between activities, minimizing disruptions and maximizing engagement time.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Implemented creative learning strategies to engage children and promote their intellectual growth.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Ensured safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Read and told stories to promote and support overall language development.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
No Degree - Sports Management
The University of Tennessee - Chattanooga
Chattanooga, TN05.2026
No Degree - Sports Management
Chattanooga State Community College
Chattanooga, TN05.2025
Skills
- Cash Handling
- Time Management
- Scheduling
- Work Prioritization
- Customer Service
- Telephone Etiquette
- Professional Appearance
- Multitasking proficiency
- Guest Relations
- Active listener
- Accurate record keeping
- Cheerful and energetic
- Basic clerical knowledge
Accomplishments
Supported student body by providing campus information including crisis information.
Love to travel. I also enjoy watching college sports.
I began traveling at a young age because I am a military dependent and that meant we moved a lot both within the states and internationally. My love for travel continues as my friends and I love going to the beach and to the mountains. Our goal within the next 2 years is to go to Paris.
I love college football season. My favorite team is Georgia, I attend as many games and tailgates as I can. Go Dawgs!
Timeline
Front Desk Receptionist
Chattanooga State Community College
08.2023 - 04.2024
Host
Longhorn Steakhouse
09.2021 - 05.2022
Childcare Assistant
Ross Family Daycare
03.2019 - 08.2021
No Degree - Sports Management
The University of Tennessee - Chattanooga
No Degree - Sports Management
Chattanooga State Community College
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