Miracle Shephard
Houston,TX
Summary
Customer-focused and highly organized office administrator with extensive experience in managing office operations, supporting senior leadership, and providing exceptional customer service. Adept at multitasking in fast-paced environments to ensure efficient functioning and enhanced customer satisfaction. Demonstrates strong communication, problem-solving, and empathetic skills, ensuring every interaction inspires trust and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Manager
Dominion Chapel Houston LLC
Houston, TX
07.2022 - Current
- Manage church and Lead Pastor calendars, ensuring smooth scheduling
- Answer all incoming calls with professionalism and empathy
- Ensure ATM functionality and handle transaction-related issues
- Book travel accommodations for senior pastor and guest ministers
- Oversee church debit card expenses and manage reporting
- Promptly respond to emails, addressing concerns and providing information
- Coordinate and organize church events, handling logistics and vendor management
- Lead weekly meetings with office staff, ensuring effective communication and collaboration.
Assistant Event Coordinator
How Divine Works
01.2022 - Current
- Assist in planning and organizing events with 20,000+ attendees
- Coordinate event logistics, including scheduling and vendor management
- Support event marketing efforts through social media engagement.
Front Desk Receptionist
Woodspring Suites
02.2021 - 01.2022
- Greet and check-in guests, providing excellent customer service
- Manage reservations, handle guest inquiries, and resolve complaints
- Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
Personal Assistant
Remnant International
08.2016 - 05.2018
- Handle and prioritize incoming calls and correspondence for the Senior Pastor
- Maintain confidential records and facilitate communication between the Senior Pastor and stakeholders
- Order and manage office supplies and equipment.
Education
Bachelor's Degree in Liberal Arts Studies -
Oral Roberts University
Tulsa, OK05.2025
Skills
- Customer Service
- Communication
- Problem-Solving
- Empathy and Compassion
- Strong Computer Navigation and Typing Skills
- Multitasking
- Time Management
- Technology Proficiency
- Attention to Detail
- Team Collaboration
- Calendar Management
- Microsoft Access
- Google Suites
Certification
- Licensed Life Insurance Agent
Timeline
Front Office Manager
Dominion Chapel Houston LLC
07.2022 - Current
Assistant Event Coordinator
How Divine Works
01.2022 - Current
Front Desk Receptionist
Woodspring Suites
02.2021 - 01.2022
Personal Assistant
Remnant International
08.2016 - 05.2018
Bachelor's Degree in Liberal Arts Studies -
Oral Roberts University
- Licensed Life Insurance Agent
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