Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miracle Smothers-Ford

Little Rock,AR

Summary

Motivated and dependable professional with hands-on experience as a Business Services Assistant at Equus – Little Rock Workforce Center. Known for being organized, reliable, and great at connecting with people. I've helped coordinate job fairs, supported employer services, and kept things running smoothly behind the scenes. I bring strong communication skills, a team-player mindset, and a genuine interest in helping others succeed.

Now looking to grow into a Case Manager role where I can build on my experience, continue learning, and make a bigger impact. Comfortable with administrative work, familiar with Microsoft Office, and always willing to take on new challenges. I’m ready to support clients, solve problems, and stay focused on their success every step of the way.

Overview

1
1
year of professional experience

Work History

Business Services Assistant

Eqqus- Little Rock Workforce Center
12.2024 - 04.2025
  • Assisting in coordinating job fairs, hiring events, or employer workshops.
  • Maintaining records or data about business contacts and services provided.
  • Answering phones and responding to emails.
  • Scheduling appointments or meetings for project director .
  • Working with other staff members from Equus Workforce Solutions or other partners like DWS (Department of Workforce Services).
  • Assisted Case Managers with task for their case loads such as gathering documents and completing intake paperwork, and putting together folders.
  • Assisted Project Director and Workforce Board with task.
  • hosted Take Action Tuesday and road maps to success class.

Patient Care Technician

PCCA
05.2024 - 09.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.

Education

Practical Nursing Diploma - Practical Nursing

Pulaski Technical College
North Little Rock, AR
12-2027

High School Diploma -

Central High School
Little Rock, AR
05-2023

No Degree - Medical Assistant

Metropolitan
Little Rock, AR
05-2023

Skills

  • Strong organization
  • Invoice processing
  • Document preparation
  • File management
  • Empathy & Patience
  • Meeting scheduling
  • Calendar management
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking
  • Team leadership
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Self motivation
  • Interpersonal skills
  • Strategic planning

Timeline

Business Services Assistant

Eqqus- Little Rock Workforce Center
12.2024 - 04.2025

Patient Care Technician

PCCA
05.2024 - 09.2024

Practical Nursing Diploma - Practical Nursing

Pulaski Technical College

High School Diploma -

Central High School

No Degree - Medical Assistant

Metropolitan