Summary
Overview
Work History
Education
Skills
Timeline
Manager

Miracle Tigner

Manager
North Chesterfield,VA

Summary

Serviced-focused Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

General Manager

Crumbl Cookies
Midlothian, VA
07.2021 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Resolved problems promptly to elevate customer approval.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Completed inventory purchases and oversaw shipment processing.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [98]% accuracy.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Cake Decorator and Deli Associate

Publix
Midlothian, VA
06.2020 - 10.2021
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Handled catering scheduling, ordered food and planned events.
  • Limited portion sizes and used garnishes to control food costs.

Opening Manager

CEC Entertainment
Richmond, VA
12.2019 - 03.2020
  • Trained employees, ensuring compliance with top quality standards.
  • Delegated daily tasks and oversaw 30 employees.
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Stocked, monitored and maintained inventory of diverse products.
  • Fielded customer complaints and comments.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.

Lead Trainer

CEC Entertainment
Richmond, VA
01.2018 - 12.2019
  • Monitored training effectiveness through observation and metrics analysis.
  • Utilized candidate sourcing and recruitment via networking, cold calls and online recruiting resources to search for qualified individuals.
  • Created training schedules for trainees and presented weekly training programs.
  • Selected training aids, demonstration models, computer tutorials and reference works to use in classroom.
  • Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Oversaw day-to-day functions of training department.

Birthday Party Hostess

CEC Entertainment
Richmond, VA
08.2017 - 01.2018
  • Completed accurate reports highlighting activities, revenue and any notable incidents.
  • Coordinated refreshments and food for indoor, outdoor and special location parties.
  • Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
  • Delighted young guests with special activities and events such as inflatables and balloon animals.
  • Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
  • Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
  • Managed schedule effectively to plan and carry out as many as 150 parties per month.

Education

Associate of Business Administration - Business Education

John Tyler Community College
Chester, VA
09.2019 - Current

No Degree - Education

Virginia State University
Petersburg, VA

High School Diploma -

Meadowbrook High School
Chesterfield, VA
09.2014 - 06.2018

Skills

Performance improvement

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Timeline

General Manager

Crumbl Cookies
07.2021 - Current

Cake Decorator and Deli Associate

Publix
06.2020 - 10.2021

Opening Manager

CEC Entertainment
12.2019 - 03.2020

Associate of Business Administration - Business Education

John Tyler Community College
09.2019 - Current

Lead Trainer

CEC Entertainment
01.2018 - 12.2019

Birthday Party Hostess

CEC Entertainment
08.2017 - 01.2018

High School Diploma -

Meadowbrook High School
09.2014 - 06.2018

No Degree - Education

Virginia State University

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