Miracle Tigner
Manager
North Chesterfield,VA
Summary
Serviced-focused Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
General Manager
Crumbl Cookies
Midlothian, VA
07.2021 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Managed team schedule with eye for coverage needs and individual strengths.
- Resolved problems promptly to elevate customer approval.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Completed inventory purchases and oversaw shipment processing.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [98]% accuracy.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Cake Decorator and Deli Associate
Publix
Midlothian, VA
06.2020 - 10.2021
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Limited portion sizes and used garnishes to control food costs.
Opening Manager
CEC Entertainment
Richmond, VA
12.2019 - 03.2020
- Trained employees, ensuring compliance with top quality standards.
- Delegated daily tasks and oversaw 30 employees.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Stocked, monitored and maintained inventory of diverse products.
- Fielded customer complaints and comments.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
Lead Trainer
CEC Entertainment
Richmond, VA
01.2018 - 12.2019
- Monitored training effectiveness through observation and metrics analysis.
- Utilized candidate sourcing and recruitment via networking, cold calls and online recruiting resources to search for qualified individuals.
- Created training schedules for trainees and presented weekly training programs.
- Selected training aids, demonstration models, computer tutorials and reference works to use in classroom.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Oversaw day-to-day functions of training department.
Birthday Party Hostess
CEC Entertainment
Richmond, VA
08.2017 - 01.2018
- Completed accurate reports highlighting activities, revenue and any notable incidents.
- Coordinated refreshments and food for indoor, outdoor and special location parties.
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Delighted young guests with special activities and events such as inflatables and balloon animals.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Managed schedule effectively to plan and carry out as many as 150 parties per month.
Education
Associate of Business Administration - Business Education
John Tyler Community College
Chester, VA 09.2019 - Current
No Degree - Education
Virginia State University
Petersburg, VAHigh School Diploma -
Meadowbrook High School
Chesterfield, VA 09.2014 - 06.2018
Skills
Performance improvement
Consistently meet goals
Relationship building
Employee scheduling
Food preparation and safety
Verbal and written communication
Staff training/development
Deadline-oriented
Effective leader
Timeline
General Manager
Crumbl Cookies
07.2021 - Current
Cake Decorator and Deli Associate
Publix
06.2020 - 10.2021
Opening Manager
CEC Entertainment
12.2019 - 03.2020
Associate of Business Administration - Business Education
John Tyler Community College
09.2019 - Current
Lead Trainer
CEC Entertainment
01.2018 - 12.2019
Birthday Party Hostess
CEC Entertainment
08.2017 - 01.2018
High School Diploma -
Meadowbrook High School
09.2014 - 06.2018
No Degree - Education
Virginia State University