Miracle Twilley
Fort Payne,ALABAMA
Summary
Experienced cleaner with strong experience in maintaining high standards of cleanliness and hygiene. Skilled in efficient time management, attention to detail, and effective use of cleaning tools and products. Reliable team player known for adaptability and delivering consistent results.
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
7
7
years of professional experience
Work History
Housekeeping Cleaner
Little River RV Park
09.2024 - Current
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Addressed guest complaints regarding cleanliness of bathhouse and clubhouse/pavilion promptly, resolving issues to ensure satisfaction.
- Reported maintenance issues encountered in bath house or common areas to management for prompt resolution.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Bank Teller
First State Bank
12.2023 - 11.2024
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Examined forms to determine insurance coverage.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Production Worker
Koch Food's
06.2023 - 11.2023
- Maintained organized work area by cleaning and removing hazards.
- Organized work to meet demanding production goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Made sure that products were produced on time and are of good quality.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Used equipment properly to avoid workplace hazards or injuries.
Parts Specialist
O'Reilly Auto Parts
01.2023 - 06.2023
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Kept building spaces premises clean inside and outside.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Emptied trashcans and transported waste to collection areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Bank Teller
First State Bank
05.2022 - 12.2022
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Emptied trashcans and transported waste to collection areas.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Maintained friendly and professional customer interactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
House Cleaner
Self Employed
01.2018 - 01.2022
- Washed and put away kitchen dishes, utensils and glassware.
- Enhanced client satisfaction by providing thorough and efficient cleaning services tailored to individual needs.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Handled requests for extra linens, toiletries and other supplies.
- Changed bed linens and collected soiled linens for cleaning.
- Offered additional services as needed, such as laundry, pet care, or plant maintenance, leading to increased client trust and loyalty.
Education
High School Diploma -
Homeschool
Skills
- Bathroom cleaning
- Kitchen cleaning
- Waste disposal
- Proper chemical usage
- Customer service
- Time management
- Problem-solving
- Interior and exterior cleaning
- Attention to detail
- Professionalism and courtesy
- Patience and empathy
- Office organization
Timeline
Housekeeping Cleaner
Little River RV Park
09.2024 - Current
Bank Teller
First State Bank
12.2023 - 11.2024
Production Worker
Koch Food's
06.2023 - 11.2023
Parts Specialist
O'Reilly Auto Parts
01.2023 - 06.2023
Bank Teller
First State Bank
05.2022 - 12.2022
House Cleaner
Self Employed
01.2018 - 01.2022
High School Diploma -
Homeschool
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