Miracle Vaughn
Starkville,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
ADT Security
01.2023 - 07.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Medical Receptionist/Scheduler
Carenet
05.2022 - 11.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Checked patient insurance, demographic, and health history to keep information current.
Mobile Expert
T-Mobile
09.2021 - 06.2022
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Upsold customers by recommending accessories and promotions to increase revenue.
Tech Support
Kelly Services
08.2020 - 07.2021
- Trained users on how to operate components and systems.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
Machine Operator
Amazon
05.2020 - 01.2021
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Utilized sorting systems to sort items fast and accurately.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
ER Registrar
Choctaw Regional Medical Center
09.2018 - 02.2020
- Used electronic systems to enter provider orders and retrieve test results.
- Facilitated patient prescriptions, new prescriptions, refills and pre-authorizations.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning processes.
- Processed insurance approval forms for scheduled procedures and office visits.
- Performed various administrative tasks by filing, copying and faxing documents.
Call Center Agent
Sitel
08.2016 - 04.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Education
High School Diploma -
Perkins High School
Sandusky, OH05.2016
Skills
- Security Certification
- Desktop Partitioning Software
- Resolve Technical Problems
- Apple IOS
- Troubleshooting and Assistance
- Software Diagnosis
- POS System Operations
- Merchandise Financing
- Purchase Packaging
- Room Cleaning and Restocking
- Symptom Documentation
Timeline
Technical Support Representative
ADT Security
01.2023 - 07.2023
Medical Receptionist/Scheduler
Carenet
05.2022 - 11.2022
Mobile Expert
T-Mobile
09.2021 - 06.2022
Tech Support
Kelly Services
08.2020 - 07.2021
Machine Operator
Amazon
05.2020 - 01.2021
ER Registrar
Choctaw Regional Medical Center
09.2018 - 02.2020
Call Center Agent
Sitel
08.2016 - 04.2018
High School Diploma -
Perkins High School