Miracle Washington
Panorama City,CA
Summary
To seek and maintain full-time positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Flexible and able to prioritize and multi-task to achieve project goals. Customer Relationship Management. Customer focused and detail oriented while working well in a team environment. Strong organizational and administrative skills. Talent Development. Energetic self-starter with excellent written and communication skills. Program Leadership. Technical aptitude to include the following computer experience and applications skill set: MS Office (Word, Excel, PowerPoint, Access & Outlook).
Overview
12
12
years of professional experience
Work History
Chiropractic Assistant
Trumpi Chiropractic
12.2019 - Current
- Schedules appointments and maintains calendars
- Prepare communications, such as memos, emails, invoices, reports, and other correspondence
- Assists in all type therapies (i.e
- Cryotherapy, ultra-sound, electric stimulation, compression boot therapy, etc.)
- Training employees and ensuring that employees are working efficiently and effectively
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Manages accounts and performs some bookkeeping.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Increased patient retention through exceptional customer service and follow-up communications.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
Server
The Drunken Crab
11.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with up-selling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Front Desk Supervisor
Courtyard by Marriott
04.2017 - 03.2020
- Responsible for handling front office reception and administration duties, including greeting guest and offering them beverages, checking in/ out guests into their rooms, answering phones and addressing complaints, handling company inquires, sorting and distributing mail, keeping/organizing updated records and files
- Training all new employees, conducting quarterly staff meetings, coordinating housekeeping functions
- Balancing revenue and expense transactions, which occurred during day at hotel
- Responsible for overall operations and appearance of front desk at hotel.
Customer Service Coordinator
Quala
04.2016 - 03.2017
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Created and reviewed invoices to confirm accuracy.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Sales Associate
Foot Locker
01.2016 - 03.2017
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed efficient cash register operations.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Administrative Assistant
Superior Carriers
08.2012 - 01.2014
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Diploma -
North Augusta High School
North Augusta, SC06.2011
Film Studies -
The New York Conservatory For Dramatic Arts
New York, NY05.2015
Skills
- Telephone Etiquette
- Professionalism and Ethics
- Detail-oriented approach
- Active Listening Competence
- Effective written and verbal communication
- Conflict Resolution Strategies
- Payment Processing
- Decision-Making
- Flexibility and Adaptability
- Customer Service
- Office Administration
- Strong Problem Solver
- Scheduling and calendar management
- Dedicated Team Player
- Tech-Savvy
- Project Management
- Supervising staff
Additional Information
CA Realty Training
Timeline
Chiropractic Assistant
Trumpi Chiropractic
12.2019 - Current
Server
The Drunken Crab
11.2018 - Current
Front Desk Supervisor
Courtyard by Marriott
04.2017 - 03.2020
Customer Service Coordinator
Quala
04.2016 - 03.2017
Sales Associate
Foot Locker
01.2016 - 03.2017
Administrative Assistant
Superior Carriers
08.2012 - 01.2014
Diploma -
North Augusta High School
Film Studies -
The New York Conservatory For Dramatic Arts