Miracle Whitfield

Work History

Coca Cola Refreshments

Solera

Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded proactively and positively to rapid change.

McDonald's

Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Burger King

Enhanced customer satisfaction by providing efficient and accurate cash handling services.
Developed strong product knowledge to better assist customers with their purchasing decisions.
Handled high-pressure situations with grace, such as managing long lines during peak hours or resolving conflicts between customers.
Demonstrated adaptability by learning new cashiering procedures as they were implemented within the store.
Maintained a clean and organized workspace, ensuring a professional appearance at all times.
Displayed strong attention to detail by identifying and correcting pricing discrepancies or mislabeling issues before processing purchases.
Contributed to store sales goals by offering appropriate upselling opportunities when handling purchases.
Gained valuable experience in operating different types of payment systems, including credit card machines, gift cards, checks, and mobile payments.
Learned duties for various positions and provided backup at key times.

Popeyes Chicken

Assisted customers by answering questions and fulfilling requests.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Increased customer loyalty and retention.
Streamlined cashier operations for improved productivity and reduced wait times.
Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
Contributed to a positive work environment by proactively addressing conflicts among team members.