Summary
Overview
Work History
Education
Skills
Timeline
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Miracle Wiggins

Rocky Mount,NC

Summary

Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 50 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating forklifts, pallet jacks and scanners. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

8
8
years of professional experience

Work History

Fulfillment Associate

Amazon
04.2024 - 10.2024
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Maintained store assets with effective loss prevention strategies.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Recorded daily activities for inventory control.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Stocked designated items on shelves, end caps and displays.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.

Production Operator

Pfizer (Manpower)
06.2022 - 12.2022
  • Documented production information via daily system logs and discussed issues with management.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Set up and adjusted machines for day-to-day operations.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Inspected final products for defects and flaws using proper QA procedures.

Production Worker

Cummins (Manpower)
03.2022 - 06.2022


  • Included keeping up with inventory and shipping productivity.
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Resolved issues quickly to maintain productivity goals.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Reviewed production schedules and streamlined processes.
  • Inspected products and machines to maintain quality and efficiency.
  • Collaborated with other departments to optimize production workflows.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.

Picker/Packer-Returns Processor

QVC
04.2020 - 12.2021
  • These items are then fulfilled orders which are packed into a box or bag then sealed along with a shipping label
  • Worked with customers to pack items according to specific desires and requirements.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Managed timely and effective replacement of damaged or missing products.
  • Pre-assembled containers to be easily selected by packing associates.
  • This box is then sent down the line for further inspection then shipped to the customer.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Prepared and checked outbound shipments for accuracy.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Team Member

Freddy’s Frozen Custard & Steakburgers
02.2020 - 11.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Devised and implemented processes and procedures to streamline operations.
  • Developed strong cooperative relationships with coworkers and managers.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Learned all required tasks quickly to maximize performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Assisted customers in selecting merchandise best suited to needs.
  • Assisted with inventory counts and stocking of merchandise.
  • Monitored and verified merchandise for proper prices and labels.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.

Administrative Assistant

Automatic Tax
02.2017 - 05.2020


  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Performed research to collect and record industry data.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed filing system, entered data and completed other clerical tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

High School Diploma -

Rocky Mount High School
Rocky Mount, NC
05-2020

Skills

  • Data Entry
  • Manufacturing
  • Customer service
  • Cash Handling
  • Cashiering
  • Microsoft Office
  • RF scanner
  • Fulfillment Processing
  • Shipment Preparation
  • Order Picking
  • Product Packaging
  • Material Handling
  • Customer Service
  • Warehouse Safety
  • Order Processing
  • Shipment Receiving
  • Willing to Learn
  • Shipment packing
  • Pulling and Preparing Orders
  • Labeling and wrapping
  • Pallet jack experience
  • Excellent Communication
  • Detail Oriented
  • Product picking
  • Sorting and Organizing
  • Pallet building
  • Order picking abilities

Timeline

Fulfillment Associate

Amazon
04.2024 - 10.2024

Production Operator

Pfizer (Manpower)
06.2022 - 12.2022

Production Worker

Cummins (Manpower)
03.2022 - 06.2022

Picker/Packer-Returns Processor

QVC
04.2020 - 12.2021

Team Member

Freddy’s Frozen Custard & Steakburgers
02.2020 - 11.2021

Administrative Assistant

Automatic Tax
02.2017 - 05.2020

High School Diploma -

Rocky Mount High School

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Miracle Wiggins