Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Being A Well-Rounded Employee / Individual
Timeline
Generic
Miracle Williams

Miracle Williams

Rockford,IL

Summary

Dynamic professional with extensive experience in patient care and medication administration at the Department of Human Services. Proven ability to coordinate transport logistics and ensure compliance with safety standards. Recognized for exceptional problem-solving skills and effective time management, consistently enhancing client satisfaction and operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Driver

Lyft And Uber
Rockford, IL
05.2023 - Current
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Managed time efficiently when making multiple stops along designated routes.
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Assisted passengers with loading and unloading their luggage.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Adapted to changing routes or schedules as required by the employer.

Caregiver

Department of Human Services
Rockford, IL
03.2017 - Current
  • Reported changes in client behavior or physical condition to supervisor promptly.
  • Participated in team meetings to discuss client progress and family concerns.
  • Transported clients to medical appointments and errands using wheelchair accessible vehicles.
  • Coordinated necessary transportation services for clients efficiently.
  • Ensured compliance with laws and regulations governing home health care services.
  • Monitored food consumption levels while preparing meals and grocery shopping.
  • Administered prescribed medications according to care plan instructions.
  • Assisted with feeding clients as needed, adhering to dietary requirements.

Package Handler

PCI Industries
Rockford, IL
08.2021 - 03.2023
  • Ensured compliance with postal regulations for hazardous materials handling.
  • Organized packages by type, size, and destination to streamline processing.
  • Utilized computer systems for order tracking, label printing, and report preparation.
  • Inspected packages for damages or defects, recording any issues identified.
  • Maintained clean work environment by removing debris from loading dock area.
  • Assisted customers with special shipping requirements, including oversized or fragile items.
  • Maintained accurate inventory records for incoming and outgoing shipments.
  • Trained new employees on package handling processes and safety protocols.

Dietary Assistant

P.A Peterson
Rockford, IL
04.2018 - 07.2022
  • Executed daily cleaning tasks, including dishwashing, sweeping, and sanitizing surfaces.
  • Greeted guests upon arrival and presented an overview of menu items.
  • Maintained inventory levels of kitchen supplies, notifying supervisor of shortages.
  • Assisted with tray assembly for patients and customers as needed.
  • Served food and beverages to residents while adhering to therapeutic diets.
  • Recorded meal counts accurately to ensure proper billing records.
  • Collaborated with staff to develop creative meal presentations.
  • Provided healthful eating reminders during meal times.

Communication Supervisor

Vision Financial Services
Rockford, IL
10.2016 - 12.2019
  • Directed internal and external messaging strategies to align organizational goals.
  • Ensured seamless communication between clients and internal teams for project success.
  • Utilized effective communication techniques to resolve employee conflicts.
  • Promoted collaborative communication among crew members on the floor.
  • Promptly identified customer needs to deliver efficient solutions.
  • Worked alongside cross-functional teams to drive project completion.
  • Tested software and systems rigorously to ensure operational reliability.
  • Addressed customer questions effectively, enhancing overall satisfaction with services.

Education

High School Diploma -

Auburn High School
Rockford
06-2014

Some College (No Degree) -

AIU
Online

Skills

  • Patient care and medication administration
  • Meal planning and preparation
  • Transport logistics and coordination
  • Compliance with regulations and safety standards
  • Client evaluation and detail orientation
  • Effective time management and documentation
  • Customer support and teamwork
  • Data management and labeling processes
  • Sorting packages
  • Attention to detail
  • Problem solving
  • Customer service
  • Time management
  • Order tracking

Accomplishments

  • Driver accomplishment letter
    Created March 26, 2025
    Miracle Williams
    Driving with Lyft since May 2023

    185 Berry Street
    Suite 400
    San Francisco, CA 94107

    320 Rides 5.00 Rating

    Greetings,
    We're pleased to share some of Miracle Williams's accomplishments while driving with Lyft. Miracle
    hit the road in May 2023 and has completed 320 rides, helping connect passengers to the world
    around them.
    Digging into more of Miracle's stats with Lyft:
    When looking at weeks driving with Lyft, Miracle routinely averages 3 hours behind the
    wheel.
    Miracle has an average rating of 5.00 out of 5 stars from passengers.
    Of the passengers who provided positive feedback, 72 complimented Miracle's friendliness,
    68 complimented how Miracle went above and beyond, 66 complimented the cleanliness of
    the car, and 64 complimented Miracle's good driving.
    Here are some examples of positive feedback for Miracle's service: Miracle provides a pleasant
    and attentive experience, o

    ering a comfortable ride with thoughtful touches like snacks.
    Passengers appreciate the engaging and fun conversations, contributing to an enjoyable journey.
    Great service like this is a key reason why passengers choose Lyft.
    It's our pleasure to verify Miracle's time driving with Lyft. As business owners, rideshare drivers
    independently manage their expenses and assets, strive to provide great customer service, make
    decisions under pressure, and set a schedule that maximizes earnings—all skills that are
    transferrable to many roles.
    Safe travels,
    The Lyft Team

Certification

  • BASSETT Food & Handling
  • Certification of Team Strategizing and Team Member Services

Affiliations

Community Projects -

  • Organizing assistance to peers and younger adults , teenagers looking for work or start up jobs.
  • Direct assistance with individuals who want change for under privileged minors , and ederly with disabilities to give help .
  • Donate to food drives .
  • Community Clean Up .
  • Support Local Businesses supporting farmers market and attending community events

Arts & Culture

  • Participate in local fairs , concerts and outings.
  • Supporting local artists by purchasing art and attending galleries
  • Attending community meetings and social events
  • Hosting recreational events

Being A Well-Rounded Employee / Individual

Problem solving and Leadership skills : Seeking out feedback to ensure the job is working effectively as possible. Asking questions and identifying areas I need to improve , also staying curious to learn more by seeking out new information and attending conferences and meetings to learn skills that compliment my current roles.

  • Taking Initiative : Seek out opportunities to learn new things even if its out of my comfort zone.
  • Being Adaptable : Open to change , demonstrating resilience when facing challenges and having a positive attitude.

Timeline

Driver

Lyft And Uber
05.2023 - Current

Package Handler

PCI Industries
08.2021 - 03.2023

Dietary Assistant

P.A Peterson
04.2018 - 07.2022

Caregiver

Department of Human Services
03.2017 - Current

Communication Supervisor

Vision Financial Services
10.2016 - 12.2019

High School Diploma -

Auburn High School

Some College (No Degree) -

AIU