Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Affiliations
Languages
Timeline
Generic

Miracle Williams-McCoy

Chicago,Illinois

Summary

I'm very ambitious. I set goals and expectations for myself and look for ways to exceed them. I'm not afraid to ask for help, and I'm always looking for opportunities to learn and improve. I am a Dedicated employee with strengths in customer service, sales, and promotion strategies. Successful in teaching junior employees how to maximize performance. My stellar record of accomplishment drives my performance in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator, and problem-solver.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier and Stocker

Aldi Grocery
Chicago, IL
06.2023 - 11.2023
  • Processed sales transactions to prevent long customer wait times.
  • Collected payments and provided accurate change.
  • Adhered to company initiatives and achieved established goals.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered phone calls to assist customers with questions and orders.
  • Scanned items and checked pricing on cash register for accuracy.
  • Answered customer questions and provided store information.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Followed company security procedures for handling large sums of money.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Issued receipts, refunds, credits or change due to customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Stocked shelves with merchandise when needed.

Housekeeper

TouchPoint Support Services
Chicago, IL
07.2022 - 05.2023
  • Ensure that all areas, including examination and surgery rooms, patients' rooms, laboratories and public areas are kept clean and sanitary using the 10 step cleaning process
  • Mopping, vacuuming and sweeping floors; cleaning windows and dusting furniture; washing and changing linens on patients' beds
  • Ensuring that all waste is disposed of properly and empty trash cans, replace the supplies in bathrooms and move items around as needed.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Sorted and counted linens and organized in storage areas.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Communicated with maintenance team on damages to repair.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Ensured that all health standards were met during cleaning operations.

Shopper Team Member

Amazon
Atlanta
01.2022 - 08.2022
  • Picked all the items for shoppers and bagged them
  • Stocked shelves with items from new shipments.
  • Completed pickup and shopping orders for customers within local area.
  • Organized warehouse storage areas for improved efficiency and accessibility.
  • Assisted teammates with daily tasks during peak periods.

Assistant Kitchen Supervisor/Line Cook

REEF Technology
Atlanta, GA
12.2020 - 01.2022
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the food truck and equipment
  • Provided customer service and was involved in training new team members when hired.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved customer complaints promptly and efficiently when necessary.
  • Managed relationships with suppliers to ensure timely delivery of goods at competitive prices.
  • Inspected kitchen equipment and supplies for cleanliness, functionality and safety in accordance with health regulations.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Addressed any issues that arose during meal services in a timely manner.
  • Monitored the performance of kitchen staff; provided feedback on areas of improvement.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Provided guidance to cooks and other kitchen staff on proper food preparation techniques.
  • Ensured all employees followed company policies, procedures and safety standards.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

FC Associate I

AMAZON FULFILLMENT CENTER
Lithia Springs, GA
07.2020 - 04.2021
  • Build pallets and wrap them
  • Load and unload trucks
  • Pick orders using PIT trucks from racks
  • Maintain a scan rate of over 32 units units per hour
  • Lift, push, and pull packages weighing no less than 100 lbs.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Evaluated merchandise condition and accounted for items in the system.
  • Operated forklift and pallet jack to transport heavy loads.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed and shipped orders to customers with speed and precision.
  • Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
  • Mastered complete production flow to allow effective service anywhere, troubleshot flow or machinery issues and strictly adhered to safety, quality and production standards.

Education

Some College (No Degree) - Nursing

Georgia Perimeter College
Decatur, GA

Skills

  • Time Management
  • Inventory Control
  • Computer Skills
  • Problem Management
  • Leadership Training
  • Supervising Experience
  • Training
  • POS Systems
  • Complex Problem-Solving
  • Product Knowledge
  • Portioning
  • Inventory Management
  • Food Safety
  • Food Presentation
  • Ingredient Preparation
  • Quality Control
  • Workload Management
  • Punctual and Honest
  • Ingredient Stocking
  • Reliable and Trustworthy
  • Kitchen Station Setup

Certification

Food Handlers Certification

Accomplishments

I was considered among the best and top pickers with a minimum rate of 40 units per hour. Accomplishments: I was considered one of the fastest cashiers on the floor because I always kept it short and sweet while maintaining a great attitude with the customer.

Languages

English

Affiliations

In my spare time, I paint and enjoy studying nursing books so that I am well prepared for my learning curriculum in school.

Languages

Spanish
Elementary

Timeline

Cashier and Stocker

Aldi Grocery
06.2023 - 11.2023

Housekeeper

TouchPoint Support Services
07.2022 - 05.2023

Shopper Team Member

Amazon
01.2022 - 08.2022

Assistant Kitchen Supervisor/Line Cook

REEF Technology
12.2020 - 01.2022

FC Associate I

AMAZON FULFILLMENT CENTER
07.2020 - 04.2021

Some College (No Degree) - Nursing

Georgia Perimeter College

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Miracle Williams-McCoy