Miracle Wright
Teller
Oakland,CA
Summary
Meticulously organized Bank Teller proficient in time management. Offer professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
4
4
years of professional experience
Work History
Resident Intern
Oakland Housing Authority
Oakland, CA
05.2019 - Current
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Created PowerPoint presentations for business development purposes.
Teller
Citibank
Oakland, CA
08.2017 - 02.2019
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Education
Associate of Arts - Communications
Merritt College
Oakland, CA 05.2021 - Current
Skills
Report preparation
Multi-line phone talent
Professional telephone demeanor
Spreadsheet management
Quality assurance
Relationship building and management
Accounting systems and software
Rapid 10-key data entry
35 WPM typing speed
Cash handling expertise
Rapid data entry skills
Timeline
Associate of Arts - Communications
Merritt College
05.2021 - Current
Resident Intern
Oakland Housing Authority
05.2019 - Current
Teller
Citibank
08.2017 - 02.2019