Summary
Overview
Work History
Education
Skills
Timeline
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Miraclejewel Boakai-Kutuakoi

Minneapolis,MN

Summary

Focused healthcare professional well-versed in promoting a healthy lifestyle by coordinating and supervising activities in alignment with client needs and abilities.

Committed Personal Care Assistant well-versed in assisting and supervising clients in daily activities, including meal preparation and basic housekeeping. Compassionate and patient with strong background in client care.

Overview

9
9
years of professional experience

Work History

Personal Care Assistant

All Star Medical Group
Brooklyn Center, MN
07.2023 - Current
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Consulted with client care team to continually update care plans.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Followed care plan and directions to administer medications.
  • Kept detailed notes about the progress of each patient's health status.
  • Assisted clients with maintaining good personal hygiene.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Provided emotional support to clients and families during difficult times.
  • Built strong and trusting rapport with clients and loved ones.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Organized recreational activities for clients such as walks outdoors or reading books together.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Administered medication as prescribed by physicians in accordance with state regulations.
  • Transported patients to medical, dental and personal care appointments.
  • Maintained detailed records of services performed on clients.

General Manager

Agape Group of Companies Inc
Brooklyn Center, MN
09.2016 - 03.2023
  • General Manager , AGAPE Group / AGAPE Home Healthcare Services Inc,
  • Recruit,employ and retain qualified personnel to maintain appropriate staffing levels.
  • Coordinate office functions, including financial management (medical insurance, billing etc.), human resources, secretarial support, marketing, and client support.
  • Establish supportive helping relationships to assist to achieve improved overall health and social functioning.
  • Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Facilitate new employee orientations and evaluations.
  • Audit timecards on a regular basis to ensure hours match scheduled hours.
  • Report to the CEO.
  • Resolved customer/Clients complaints quickly while maintaining high quality standards of service delivery.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Established and maintained effective communication with staff members to ensure efficient operations. Completed bi-weekly payroll for 65 employees.
  • ● Grew from one office space with two clients to five rooms with 65 staff and 95 clients

Personel Care Assistant

Agape Home Healthcare Agency
Brooklyn Center, MN
05.2017 - 02.2020
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Improved patient outlook and daily living through compassionate care.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Administered medication under supervision of a registered nurse or physician.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Maintained detailed records of services performed on clients.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
  • Assisted clients with maintaining good personal hygiene.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Recorded client status progress and challenges in logbooks and reports.
  • Supported bathing, dressing and personal care needs.
  • Monitored health and well-being of clients and reported significant health changes.
  • Consulted with client care team to continually update care plans.
  • Built strong and trusting rapport with clients and loved ones.
  • Followed care plan and directions to administer medications.
  • Assessed changes in condition or behavior of the client which may require further medical attention.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.

Office Manager

Reliable Human Services Inc
Brooklyn Center, MN
09.2014 - 12.2018
  • Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews and administered salaries.
  • Oversaw appointment scheduling and itineraries for clients and personnel.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Completed bi-weekly payroll for 100 employees. ● Performed billing, collection, and reporting functions for office generating $1M+ annually
  • ● Established efficient workflow processes, monitored daily productivity and implemented modifications to improve the overall effectiveness of personnel and activities
  • ● Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, medical billing, and accounts receivable
  • ● Developed and implemented office management procedures, increasing training efficiency, productivity, and accuracy

Education

BBA - ADMINISTRATION MANAGEMENT

African Methodist Episcopal University (AMEU)
Monrovia, Liberia
03-2009

Skills

  • Compassionate Patient Care
  • Housekeeping
  • Care Plan Implementation
  • Medication Management
  • Household Organization
  • Client Rapport
  • Client Transportation
  • Patient Management
  • Stress Management
  • Medication Administration

Timeline

Personal Care Assistant

All Star Medical Group
07.2023 - Current

Personel Care Assistant

Agape Home Healthcare Agency
05.2017 - 02.2020

General Manager

Agape Group of Companies Inc
09.2016 - 03.2023

Office Manager

Reliable Human Services Inc
09.2014 - 12.2018

BBA - ADMINISTRATION MANAGEMENT

African Methodist Episcopal University (AMEU)

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Miraclejewel Boakai-Kutuakoi