Summary
Overview
Work History
Education
Skills
References
Timeline
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Mirage Cooper

Mirage Cooper

Chester,PA

Summary

Focused, professional, and knowledgeable individual skilled in devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with a self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills, combined with a determined and decisive nature, enable seamless navigation of challenges. Organized and dependable candidate excelling at managing multiple priorities while maintaining a positive attitude. Committed to meeting team goals and driving success, always willing to take on additional responsibilities. Brings extensive knowledge in customer service to handle inquiries and resolve issues efficiently, enhancing client satisfaction. Demonstrates strong communication and problem-solving skills in fast-paced environments. Committed to delivering outstanding support as a customer service professional. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player focused on collaboration and adaptability, ensuring consistent results and high satisfaction rates.

Overview

8
8
years of professional experience

Work History

Customer Service Advocate

Carvana
04.2024 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
  • Completed opening and closing functions to meet operational needs.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Developed comprehensive knowledge of company products and services to provide accurate information to customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Logistics Associate

Carvana
01.2021 - 04.2024
  • Analyzed logistics data to identify areas for improvement, recommending data-driven solutions for increased efficiency
  • Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges
  • Utilized advanced software tools to track shipments in real-time, providing updates on delivery status as needed
  • Maintained clean, orderly work environment free of hazards
  • Assisted in receiving, stocking and distribution of merchandise
  • Operated equipment while observing standard safety procedure

Customer Service Associate

Giant Food Stores
01.2020 - 01.2021
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty
  • Collaborated with team members to ensure smooth operations during peak hours
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales

Cashier

McDonald's Restaurant
10.2016 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

High School Diploma -

Milton Area High School
06-2019

Skills

  • Load Planning
  • Process Optimization
  • Data Entry
  • Attention to Detail
  • Upbeat and Outgoing Attitude
  • Physical Stamina
  • Adaptability
  • Team Collaboration
  • Data entry
  • Call center experience
  • Complaint handling
  • Professional telephone demeanor

References

Available upon request.

Timeline

Customer Service Advocate

Carvana
04.2024 - Current

Logistics Associate

Carvana
01.2021 - 04.2024

Customer Service Associate

Giant Food Stores
01.2020 - 01.2021

Cashier

McDonald's Restaurant
10.2016 - 12.2018

High School Diploma -

Milton Area High School
Mirage Cooper