Summary
Overview
Work History
Education
Skills
Timeline
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Mirage Martinez

San Diego,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Sales Associate

Royal Management
Chula Vista, CA
02.2023 - 03.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed transactions using a point-of-sale system.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Obtained signatures for financial documents and internal and external invoices.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.

Sales Agent

WFG, World Financial Group
San Diego, CA
06.2020 - 06.2022
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Developed relationships with customers by providing excellent customer service.
  • Created presentations and proposals for prospective clients.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Attended meetings with current and prospective customers to discuss their business needs.
  • Negotiated contracts with customers to secure sales deals.
  • Maintained accurate records of all sales activities in the company's CRM system.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Resolved customer complaints promptly and effectively.
  • Provided product demonstrations to potential buyers both in person or via video conferencing tools.
  • Coached new employees on best practices for closing deals quickly and efficiently.
  • Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
  • Identified opportunities for cross-selling additional products and services.
  • Assisted senior management in developing strategies for increasing sales revenue.
  • Reported directly to regional Sales Manager regarding progress towards goals.
  • Evaluated competitor offerings regularly to stay ahead of the competition.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Continuously met sales goals via strategic prospecting.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Assisted in the preparation of financial statements and reports, including monthly and annual accounts.
  • Created spreadsheets to track budget expenses and income.
  • Maintained a record of all financial transactions, ensuring accuracy and completeness.
  • Provided financial reporting, forecasting and modeling to support management decision-making.

Salesperson

Dream Machine
San Diego, CA
12.2015 - 11.2018
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Collaborated with team members to develop effective sales plans.
  • Educated customers about products and services offered by the company.
  • Developed key customer relationships to increase sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Fostered relationships with customers to expand customer base and retain business.
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.

Education

Certificate - Finance

Kaplan Financial Education
San Diego, CA
06-2020

High School Diploma -

Del Valle High School
Del Valle, TX
06-2015

Some College (No Degree) - Fire Technology AS & Paramedic Training AS

Palomar College
San Marcos, CA

Skills

  • First Aid/CPR
  • Leadership
  • Troubleshooting
  • Problem Resolution
  • Friendly, Positive Attitude
  • Excellent Communication
  • Customer Service
  • Cultural Awareness
  • Calm Under Pressure

Timeline

Sales Associate

Royal Management
02.2023 - 03.2024

Sales Agent

WFG, World Financial Group
06.2020 - 06.2022

Salesperson

Dream Machine
12.2015 - 11.2018

Certificate - Finance

Kaplan Financial Education

High School Diploma -

Del Valle High School

Some College (No Degree) - Fire Technology AS & Paramedic Training AS

Palomar College

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Mirage Martinez