Miraj Qader
Gilbert,Arizona
Summary
Proven expert in Customer Relations and Data Analysis, with a track record of enhancing customer satisfaction and streamlining processes at DoorDash. Leveraged teamwork and problem-solving skills to address critical incidents, boosting trust and safety. Demonstrated ability to improve service outcomes, directly contributing to company reputation and client confidence.
Overview
5
5
years of professional experience
Work History
Representative, Trust & Safety
DoorDash
05.2021 - Current
- Handled P0, P1, and P2 level tickets from all lines of business.
- Investigated complaints involving death, physical assault, and sexual assault.
- Received calls from live escalation queue and provided assistance to reporting parties.
- Manually reviewed Dasher, Merchant and Consumer background check via Checkr
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Customer Care Representative
Realtor.com
08.2019 - 05.2021
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Advised and informed prospective clients on current market activities and conditions.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Advertised client properties through websites, social media, and real estate guides.
Education
Currently Enrolled - Criminology
Arizona State University
Tempe, AZ05.2026
Skills
- Teamwork and Collaboration
- Data Analysis
- Problem-solving aptitude
- Process Improvement
- Customer Relations
- Trust & Safety
Timeline
Representative, Trust & Safety
DoorDash
05.2021 - Current
Customer Care Representative
Realtor.com
08.2019 - 05.2021
Currently Enrolled - Criminology
Arizona State University