Mirakle Hensen
Charlotte,NC
Summary
Detail-oriented, highly dependable, and a multifaceted professional with a distinguished reputation for consistently bringing creatively high-quality work, while driving teams toward peak performance. Accustomed to handling sensitive, confidential records and demonstrating a history of accurate, timely reports to meet stringent guidelines. Always looking to expand my knowledge in any way possible. Interested in utilizing strong management techniques. Skilled at learning and adapting to new environments; capable of taking ownership with diverse responsibilities. Technically; familiar with Yardi, OnSite, AMSI/ E-site, CRM, Pop-card, and all LRO pricing systems. Trained in outreach marketing, scheduling, creating vendor contracts, building relationships and handling customer relations and tracking.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Ramp Agent / Lead PM for upper management after promotion.
DREAMKEY PARTNERS
Charlotte, NC
09.2020 - 03.2024
- Responsible for communication with partners and streamlined reports / efforts in meeting quarterly goals
- Completed outreach, communication , & workshops in communities to acquire 500+ prospects in participating with credit counseling to meet contracting requirements within DreamKeys portfolio
- Trained Resident ambassadors to assist with marketing programs in order to meet goals
- Was in communication with partners within DREAMKEY to have them promote Renters Advantage
- Managed a team of ramp agents by providing guidance, feedback, training and support when needed.
- RAMP Experience - Processed applications with streamlined accuracy
- Helped mitigate risk while processing complex applications
- Worked with the City of Charlotte Mediation team located directly in the court house for eviction and foreclosures to ensure timely reporting and processing
- Determined amount of the awards for applicants to maintain housing stability and relations with owners and management
- Experienced with lightning force and other multifaceted programs that streamlined productivity
- Worked with outreach programs to assist with intake and processing urgent files
- Assisted in training counselors in dealing with high volume work loads while maintaining quality.-Trained Compliance managers on how to effectively deal with urgent/ hostile managers and owners.
Property Manager
Lonnie Bush Property Management VA Beach VA
Beach, VA
08.2018 - 09.2020
- Managed property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises
- Established rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals
- Attracted tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units
- Toured/ leased tenants, and collected security deposits
- Accomplished financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action
- Maintained property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal services
- Preserved building systems by contracting for maintenance services and supervising repairs
- Enforced occupancy policies and procedures by confronting violators
- Prepared reports by collecting, analyzing, and summarizing data and trends
- Accomplished organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Leasing Manager/ Assistant Manager
Boyd Homes & Premier Reality Corporate
Virginia Beach, VA
02.2017 - 08.2018
- Received and posted all payments, reviewed delinquency reports and contacted delinquent residents and guarantors as needed, posted late fees and notices through E site, Reviewed and approved cash batches and prepared deposit tickets to go to bank
- Oversaw tenant actions and ensured all lease violations or other charges were billed in timely manner, generated invoices prior to month end, balanced weekly reports, Performed Rent roll auditing
- Utilized marketing strategies in securing prospective residents
- Continually monitored traffic logs, budget guidelines, renewal information, market data to insure being able to give up-to-date and proper information when requested by others
- Provided constant vendor/ contractor communications concerning scheduling, billing, vendor relations and certificates of insurance
- Created payment plans for owners to pay management for repairs monthly, and drafted said payments directly into paying back vendors with weekly updates.
Leasing Consultant
Resource Residential (Tech Center APTS)
Newport News, VA
07.2015 - 01.2017
- Listed current and predictable vacancies on all pertinent platforms Scouting for prospective lessees
- Directed guided tours of available properties
- Drafting and signing legally sound and detailed lease agreements
- Scheduled property-related maintenance, as needed
- Addressed all rule violations, and recorded in a timely manner
- Worked on renewal retention , and renewed lease agreements
- Negotiating the updated features of renovated apartments
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walk throughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Received rent payments and tracked transactions in accounting software.
- Supervised production of annual rent, operating expense and real estate tax adjustments.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
Education
Associate's degree in Science -
UVA
06.2017
Skills
- CONTRACTS
- Account Management
- Marketing
- Project Management
- Budgeting
- Management
- CRM Software
- Property Leasing
- Fair Housing Regulations
- Sales Experience
- Customer Service
- Microsoft Word
- Tax Experience
- Event Planning
- Communications
- Microsoft Office
- Payroll
- Branding
- Fair Housing regulations
- CRM software
- Property management
- Conflict management
- Team management
- Negotiation
- Customer relationship management
- Supervising experience
- Office management
- Time management
- Communication skills
- Relationship management
- Customer service
- Social media management
- Video editing
- Accounting software
- Sales
- Microsoft Outlook
- Collections specialist
- Yardi
- Leadership
- OneSite
- Virginia Real Estate License
Certification
- Virginia Real Estate License, 01/2018, 09/2020
- Driver's License, 03/2015, 10/2030
Assessments
- Sales skills, Proficient, 03/2024
- Influencing and negotiating with customers, Proficient, Full results: Proficient
- Principles of accounting, Proficient, 04/2024
- Customer focus & orientation, Proficient, 03/2024
- Work style: Reliability, Proficient, 04/2024
- Inside sales, Proficient, 04/2024
Personal Information
Willing To Relocate: Anywhere
Timeline
Lead Ramp Agent / Lead PM for upper management after promotion.
DREAMKEY PARTNERS
09.2020 - 03.2024
Property Manager
Lonnie Bush Property Management VA Beach VA
08.2018 - 09.2020
Leasing Manager/ Assistant Manager
Boyd Homes & Premier Reality Corporate
02.2017 - 08.2018
Leasing Consultant
Resource Residential (Tech Center APTS)
07.2015 - 01.2017
Associate's degree in Science -
UVA