Miralda Frederique
North Port
Summary
Dynamic educator and dedicated customer service specialist with a proven ability to foster engaging learning environments that inspire students to reach their full potential. Expertise in effective communication and relationship-building with students, families, and colleagues enhances the educational experience and promotes a collaborative atmosphere. Known for exceptional multitasking, time management, and problem-solving skills in fast-paced settings, consistently delivering positive outcomes for customers while maintaining composure under pressure. A strong work ethic and adaptability drive a commitment to continuous improvement and professional growth, ensuring readiness to embrace new challenges.
Overview
4
4
years of professional experience
Work History
Dining Room Server
Grand Living
19985 Market Way, Venice, FL 34293
10.2023 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Trained new servers on menu details, service protocols, and customer interaction techniques.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in managing reservations and seating arrangements for optimal flow.
- Implemented feedback mechanisms to address customer concerns promptly and effectively.
- Developed strong relationships with repeat customers, fostering a welcoming atmosphere.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Built long-lasting relationships with residents.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
- Completed thorough side work duties before opening and after closing to maintain an organized dining area that was ready for service at all times.
- Boosted customer loyalty with personalized attention, remembering regulars'' preferences, and making recommendations based on individual tastes.
- Anticipated potential service delays by staying aware of kitchen operations, communicating effectively with guests about wait times, and offering alternatives when appropriate.
Teacher
Little caterpillar Daycare
Port Charlotte, FL
12.2022 - 10.2023
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Led students through safety procedures for active shooter and fire drills.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Developed and implemented age-appropriate lesson plans to enhance children's cognitive and social skills.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Valet Attendant
Marriott
Miami, FL
04.2022 - 11.2022
- Greeted customers upon arrival, provided assistance with luggage and other items.
- Inspected customer vehicles for pre-existing damage prior to parking them.
- Communicated daily with valet staff to ensure efficient operations.
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
- Maintained a clean work environment by sweeping up debris, emptying trash cans, cleaning windows.
- Monitored the area to ensure no unauthorized persons entered or exited the premises.
- Assisted guests with vehicle retrieval and parking, ensuring timely service and satisfaction.
- Maintained cleanliness and organization of parking areas, enhancing operational efficiency.
- Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.
Hostess and Server
Red Lobster Restaurant
Port Charlotte, FL
06.2021 - 10.2021
- Provided excellent customer service to ensure satisfaction..
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new hostesses on front-of-house procedures and customer service standards.
- Managed reservation system, optimizing seating arrangements during peak hours.
Education
Associate of Science - Criminalistics And Criminal Science
Keiser University
Fort Lauderdale, FL12-2025
High School Diploma -
North Port High School
North Port, FL06.2021
Skills
- Facilitating small group learning
- Fostering student involvement
- Curriculum execution
- Coordinating group learning activities
- Problem-solving skills
- Coordinated scheduling processes
- Customer Support
- Customer Service
- Guest Services
- Food Storage
- Socially engaging
- Timely delivery of results
- Detail-oriented approach
- Enthusiastic demeanor
- Proficient in managing multiple tasks
- Efficient at acquiring new skills
- Consistent professional commitment
- Heavy Lifting Capacity
- Documenting photographic evidence
- Crime Scene Photography
- Team Collaboration
- Crime scene analysis techniques
- Report Preparation
- Trend Evaluations
- Emergency response skills
- Safety Protocols
- Customer Service Excellence
- Ticket Administration
Education and Training
true
Timeline
Dining Room Server
Grand Living
10.2023 - Current
Teacher
Little caterpillar Daycare
12.2022 - 10.2023
Valet Attendant
Marriott
04.2022 - 11.2022
Hostess and Server
Red Lobster Restaurant
06.2021 - 10.2021
High School Diploma -
North Port High School
Associate of Science - Criminalistics And Criminal Science
Keiser University