Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Miralda Frederique

North Port

Summary

Dynamic educator and dedicated customer service specialist with a proven ability to foster engaging learning environments that inspire students to reach their full potential. Expertise in effective communication and relationship-building with students, families, and colleagues enhances the educational experience and promotes a collaborative atmosphere. Known for exceptional multitasking, time management, and problem-solving skills in fast-paced settings, consistently delivering positive outcomes for customers while maintaining composure under pressure. A strong work ethic and adaptability drive a commitment to continuous improvement and professional growth, ensuring readiness to embrace new challenges.

Overview

4
4
years of professional experience

Work History

Dining Room Server

Grand Living
10.2023 - Current
  • Delivered exceptional customer service in high-volume dining environment.
  • Collaborated with kitchen staff to ensure timely order delivery and accuracy.
  • Trained new servers on menu details, service protocols, and customer interaction techniques.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in managing reservations and seating arrangements for optimal flow.
  • Implemented feedback mechanisms to address customer concerns promptly and effectively.
  • Developed strong relationships with repeat customers, fostering a welcoming atmosphere.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
  • Built long-lasting relationships with residents.
  • Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
  • Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked in with customers and specific dietary needs while refilling waters and clearing plates.
  • Completed thorough side work duties before opening and after closing to maintain an organized dining area that was ready for service at all times.
  • Boosted customer loyalty with personalized attention, remembering regulars'' preferences, and making recommendations based on individual tastes.
  • Anticipated potential service delays by staying aware of kitchen operations, communicating effectively with guests about wait times, and offering alternatives when appropriate.

Teacher

Little caterpillar Daycare
12.2022 - 10.2023
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
  • Led students through safety procedures for active shooter and fire drills.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Developed and implemented age-appropriate lesson plans to enhance children's cognitive and social skills.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Actively encouraged children to develop their communication, problem-solving and social skills.

Valet Attendant

Marriott
04.2022 - 11.2022
  • Greeted customers upon arrival, provided assistance with luggage and other items.
  • Inspected customer vehicles for pre-existing damage prior to parking them.
  • Communicated daily with valet staff to ensure efficient operations.
  • Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
  • Maintained a clean work environment by sweeping up debris, emptying trash cans, cleaning windows.
  • Monitored the area to ensure no unauthorized persons entered or exited the premises.
  • Assisted guests with vehicle retrieval and parking, ensuring timely service and satisfaction.
  • Maintained cleanliness and organization of parking areas, enhancing operational efficiency.
  • Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.

Hostess and Server

Red Lobster Restaurant
06.2021 - 10.2021
  • Provided excellent customer service to ensure satisfaction..
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new hostesses on front-of-house procedures and customer service standards.
  • Managed reservation system, optimizing seating arrangements during peak hours.

Education

Associate of Science - Criminalistics And Criminal Science

Keiser University
Fort Lauderdale, FL
12-2025

High School Diploma -

North Port High School
North Port, FL
06.2021

Skills

  • Facilitating small group learning
  • Fostering student involvement
  • Curriculum execution
  • Coordinating group learning activities
  • Problem-solving skills
  • Coordinated scheduling processes
  • Customer Support
  • Customer Service
  • Guest Services
  • Food Storage
  • Socially engaging
  • Timely delivery of results
  • Detail-oriented approach
  • Enthusiastic demeanor
  • Proficient in managing multiple tasks
  • Efficient at acquiring new skills
  • Consistent professional commitment
  • Heavy Lifting Capacity
  • Documenting photographic evidence
  • Crime Scene Photography
  • Team Collaboration
  • Crime scene analysis techniques
  • Report Preparation
  • Trend Evaluations
  • Emergency response skills
  • Safety Protocols
  • Customer Service Excellence
  • Ticket Administration

Education and Training

true

Timeline

Dining Room Server

Grand Living
10.2023 - Current

Teacher

Little caterpillar Daycare
12.2022 - 10.2023

Valet Attendant

Marriott
04.2022 - 11.2022

Hostess and Server

Red Lobster Restaurant
06.2021 - 10.2021

High School Diploma -

North Port High School

Associate of Science - Criminalistics And Criminal Science

Keiser University

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