Miran Ebrahim
Los Angeles,CA
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues. Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.
Overview
5
5
years of professional experience
Work History
Student Ambassador
Santa Monica College
03.2023 - Current
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Collaborated with other departments to promote student engagement.
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
- Assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.
- Increased student engagement by organizing and leading campus tours for prospective students and their families.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Mentored students to increase satisfaction and help engage in campus life.
- Contributed to a positive campus atmosphere by creating welcoming spaces for new students to connect with one another.
- Developed and maintained relationships with current and prospective students to drive retention.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Collaborated effectively with other student organizations to promote joint initiatives that benefited the entire campus community.
- Managed approximately 30 incoming calls, emails and faxes per day from students.
Front Desk Sales Associate
ANDERSON MUNGER FAMILY YMCA
01.2019 - 08.2022
- Member Engagement: Promoted a positive gym atmosphere, greeting members upon arrival, and fostering an inclusive community for all fitness levels.
- Safety and Maintenance: Increased overall gym safety by conducting routine inspections of fitness equipment and promptly addressing any issues.
- Customer Transactions: Issued tickets to customers and collected payment and fees for desired services.
- Member Assistance: Greet members, answer questions, and provide guidance on equipment usage.
- Equipment Maintenance: Regularly inspect and maintain gym equipment, reporting any issues promptly.
- Safety Monitoring: Ensure a safe environment by enforcing gym rules and responding to emergencies.
- Cleanliness: Maintain cleanliness of the gym, including equipment, floors, and locker rooms.
- Program Support: Assist with the setup and breakdown of fitness classes and special events.
- Inventory Management: Monitor and replenish supplies such as towels, cleaning products, and first-aid kits.
- Customer Service: Handle member complaints and feedback professionally, escalating issues when necessary.
- Orientation: Conduct new member orientations, explaining gym policies and procedures.
- Record Keeping: Maintain accurate logs of equipment maintenance, incidents, and member interactions.
- Team Collaboration: Work collaboratively with other staff members to ensure a positive member experience.
- Promotion: Promote YMCA programs and services to members.
- Administrative Duties: Assist with front desk tasks, such as check-ins and membership renewals.
Education
Associate of Arts - Theater Arts
Santa Monica College
Santa Monica, CAHigh School Diploma -
Ramon C. Cortines School Of Visual And Performing Arts
Los Angeles, CA06.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Customer satisfaction measurement
- Microsoft Excel
- Call center experience
- Professional telephone demeanor
- Payment Processing
- Microsoft Outlook
- Scheduling
- Call Management
- Appointment Scheduling
- Team Development
- Live chat support
- Product Sales
- Sales expertise
- Store maintenance
- Teamwork
- Activity Planning
- Student Mentoring
- Communications
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
- Organizational Skills
- Computer Skills
- Cash handling expertise
- Dependable and Responsible
Languages
Arabic
Native or Bilingual
Timeline
Student Ambassador
Santa Monica College
03.2023 - Current
Front Desk Sales Associate
ANDERSON MUNGER FAMILY YMCA
01.2019 - 08.2022
Associate of Arts - Theater Arts
Santa Monica College
High School Diploma -
Ramon C. Cortines School Of Visual And Performing Arts