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Miranda Absher
Operations Manager
Lebanon Junction,KY
Summary
Results-oriented business leader with more than 8 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Operations Manager, Marketing
Wilson Towing
San Bernardino, CA
10.2015 - 12.2020
- Identified appropriate marketing channels and target customers for campaigns.
- Developed campaigns and specific marketing strategies for clients.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Partnered with vendors and suppliers to effectively manage and budget.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue by 80% over 2 years.
Operations Manager, Customer Experience
Arrowhead Towing
Crestline, CA
02.2013 - 10.2015
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained extensive knowledge of company products to recommend items that aligned with customer needs.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Investigated and resolved departmental non-conformances
Education
No Degree - Anatomy And Physiology
Bryman University
Ontario, CA 09.2000 - 06.2001
High School Diploma -
Rim of The World High School
Lake Arrowhead, CA 09.1994 - 06.1998
Skills
Risk analysis and management
undefinedSoftware
Microsoft word
Interests
Volunteering
Furthering my Education
Timeline
Operations Manager, Marketing
Wilson Towing
10.2015 - 12.2020
Operations Manager, Customer Experience
Arrowhead Towing
02.2013 - 10.2015
No Degree - Anatomy And Physiology
Bryman University
09.2000 - 06.2001
High School Diploma -
Rim of The World High School
09.1994 - 06.1998
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