MIRANDA AGUILAR
San Antonio,TX
Summary
Dynamic and dependable service professional with a proven track record at McDonald's, excelling in customer satisfaction and teamwork. Recognized for strong problem-solving abilities and attention to detail, consistently improving order accuracy and reducing wait times. Adaptable and organized, effectively managing multiple tasks in fast-paced environments while maintaining a positive attitude.
Overview
6
6
years of professional experience
Work History
Service
Mcdonalds
San Antonio, TX
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exhibited strong capacity for adapting to new ideas and efficiently assimilating knowledge in diverse environments.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted in training new crew members on operational procedures and company policies.
- Maintained positive attitude during peak hours, fostering a supportive team atmosphere for optimal performance.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Delivered exceptional customer service in high-volume environment, ensuring satisfaction and repeat business.
Crew Member
Whataburger
San Antonio, TX
05.2021 - 07.2021
- Provided excellent customer service by efficiently taking orders and addressing inquiries.
- Collaborated with team members to ensure timely food preparation and delivery.
- Assisted in inventory management by monitoring stock levels and reporting shortages.
- Implemented best practices for food safety and sanitation compliance during shifts.
- Engaged with customers to enhance their dining experience through friendly interactions.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Cashier
Wingstop
San Antonio, TX
01.2021 - 03.2021
- Processed customer transactions efficiently using POS system.
- Assisted customers with menu selections and inquiries to enhance satisfaction.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Handled cash and credit transactions accurately, minimizing discrepancies.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Trained new staff on operating procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Crew Member
Mcdonalds
San Antonio, TX
08.2020 - 12.2020
- Achieved high-quality service delivery by effectively managing multiple orders simultaneously, ensuring no compromise in efficiency.
- Cultivated a collaborative work environment by actively engaging with team members and accepting coaching from management.
- Successfully collaborated with team members to fulfill customer orders promptly.
- Maintained a high standard of cleanliness and sanitation in food preparation areas and equipment.
- Contributed to reduced wait times by skillfully managing customer queues during peak service hours.
- Enhanced organization of aisles in assigned department through diligent stocking efforts.
- Increased order accuracy by strictly adhering to preparation guidelines and verifying orders before serving.
- Elevated customer experiences through meticulous maintenance of cleanliness and organization in dining areas.
- Transformed drive-thru operations, significantly decreasing wait times for customers through efficiency improvements.
- Executed serving, cleaning, and stocking tasks to maintain high standards, achieving excellent customer satisfaction.
- Ensured service areas remained clean while efficiently replenishing condiments, beverages, and supplies.
- Secured customers' take-out orders with appropriate condiments, silverware, and napkins for convenience.
- Efficiently took orders, prepared meals, and processed payments to streamline service.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Worked well with teammates and accepted coaching from management team.
- Replenished serving stations with fresh food and cleaned up spills.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Assisted other team members to achieve goals.
Education
Certificate of Medical Assistant - Medical Assistance
Kaplan College
San Antonio, TX02-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Computer skills
- Organization and time management
- Multitasking
- Dependable and responsible
Timeline
Service
Mcdonalds
06.2024 - Current
Crew Member
Whataburger
05.2021 - 07.2021
Cashier
Wingstop
01.2021 - 03.2021
Crew Member
Mcdonalds
08.2020 - 12.2020
Certificate of Medical Assistant - Medical Assistance
Kaplan College