Miranda Albrecht

• Customer Communication : Expertise in addressing customer concerns via phone and email, consistently meeting performance metrics and providing clear updates on order statuses.
• Team Collaboration : Strong ability to work cross-functionally, ensuring smooth communication and efficient order management.
• Business Development : Skilled in driving growth through high volumes of outbound calls and fostering long-term customer relationships. (Cold Calls)
• Order Management : Proactively monitor, resolve issues, and manage order schedules to meet project needs and deadlines.
• Technical Skills : Proficient in AX, CE/ CRM, Citrix Receiver, Finesse, Teams, Microsoft Applications, and VPN, supporting seamless operations.
• Warranty & Order Changes : Accurate handling of warranty claims and order adjustments to ensure operational efficiency.
• Risk Mitigation : Identifies and addresses potential risks impacting project / required order completion timelines.
• Manufacturing Coordination : Collaborates with manufacturing operations contacts to ensure timely product delivery.
• Process Improvement : Partnered with leadership in the creation of a company-wide call flow system during the acquisition transition, working with the external VOCA team to ensure fluid call structure.

As an intern of the Masonite Architectural Design team, I provided support to lead designers while awaiting the potential for a permanent position. Unfortunately, due to the company's acquisition, my managers were unable to commit to a permanent placement within the design team, which ultimately led to my decision to step away from the role.

• Design Support & Consultation : Assisted architects in specifying wood doors that met performance standards, design intent, and project specifications for hospitality, healthcare, and education sector projects.
• Timely Responses & Communication : Provided prompt and accurate responses to architects' inquiries in the early stages of project planning, ensuring alignment with Masonite's product offerings and technical requirements.
• Technical Support Coordination : Acted as a liaison between architects and Masonite's lead technical design managers to provide detailed specification assistance, ensuring that all project requirements were met with the appropriate solutions and products.
• Product Recommendations : Offered expert recommendations on the best product solutions for specific applications, ensuring architects had access to the most suitable options based on project needs.
• Distributor Coordination : Worked closely with architects to connect them with strategic distributors in their regions, ensuring they received competitive quotes and a streamlined process for placing orders.
• Seamless Project Execution : Helped foster smooth, efficient project delivery by ensuring strong partnerships between Masonite, architects, and distributors, ultimately leading to the successful execution of high-volume door projects.

• Accurately measure and record pan sizes for filling records
• Adjust fill pump levels and troubleshoot clogs and pump-related issues
• Utilize Stacker machine to transfer pans from the assembly line to trolley carts for autoclave loading
• Daily cleaning of the assembly line to remove debris and excess mix
• Effective communication with assembly line colleagues and leads regarding autoclave load order, opening/closing procedures, and removal of damaged pans
• Versatility in covering additional roles such as Pan Lining, Sander Operator/Helper, and Auto Clave Tender Dry Side as needed
• Complied with company and OSHA safety rules and regulations.
• Trained new employees on proper machine operation.
• Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
• Operated and controlled Stacker, Sander and power jack equipment.

• Managed incoming calls and inquiries for multiple Western States locations via a switchboard system
• Accurately executed order changes in the Wyatt system for internal peers and external customers
• Prepared and mailed envelope samples to support customer needs
• Assisted the Order Entry and Engineering teams in entering orders
• Directed external emails to the appropriate department or salesperson for resolving customer inquiries
• Entered prospective customers into Wyatt for Sales Representatives
• Maintained and managed existing customer account details
• Daily use of Microsoft Office tools, including Word, Excel, and Outlook

• Answered incoming calls on a switchboard rotation and greeted clients and pets
• Entered client data into a centralized database, ensuring up-to-date and accurate case records
• Managed client pet euthanasia/cremation paperwork with compassion and attention to detail
• Filed and organized client/pet medical records, maintaining an efficient system
• Scheduled appointments for treatments and exams with various specialists
• Processed debit, credit, and cash payments, including handling credit applications
• Conducted appointment reminder phone calls for next day appointments
• Utilized telephone, email, and web chat services to address customer inquiries

• Executed meticulous laundry, sweeping, and disinfection protocols to maintain cleanliness
• Removed waste from kennels, runs, and exercise areas, ensuring proper disposal in trash receptacles or in-ground septic systems
• Facilitated the smooth transition of animals from kennel to exam area, promptly alerting attending Veterinarian
• Managed inventory by placing weekly orders for replenishment, ensuring well-stocked supplies
• Efficiently unloaded weekly truck deliveries and restocked treatment areas and patient exam rooms
• Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
• Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
• Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
• Provided excellent customer service to pet owners, addressing questions and concerns regarding their pets'' stay at the hospital.