Miranda Alderete
Roanoke,TX
Summary
Dynamic and results-driven professional with extensive experience at Son of a Butcher, excelling in customer service and team leadership. Proven ability to enhance the shopping experience through effective problem-solving and clear communication. Skilled in payment processing and training new hires, consistently fostering a collaborative and efficient work environment.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Son of a Butcher
9649 Sage Meadow Trail Fort Worth, TX 76177
09.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Making sure the customers are being welcome the correct way.
- Having the store cleaned.
- Having sure the food comes out the way the customers asked.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Collaborated with management to develop strategies for improving the overall shopping experience.
Birthday Party Coordinator
Urban Air
2201 W Southlake Blvd Southlake, TX 76092
03.2022 - 09.2023
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Maintained party areas during busy events for as many as [Number] guests.
- Handled supply ordering and management, budgeting orders carefully to avoid cost overruns without sacrificing quality.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Managed event staff schedules and assignments, ensuring adequate coverage for all aspects of the party while maintaining a smooth flow throughout the event.
- Delivered timely communication updates regarding any changes or potential issues related to their upcoming events, keeping clients informed throughout the planning stages.
- Managed client bookings, correspondence, and billing to maintain organized records and ensure clear communication throughout the planning process.
Education
Mountain View College
Dallas, TXHigh School Diploma -
Byron Nelson High School
2775 Bobcat Blvd Trophy Club 05-2023
Skills
- Customer service
- Team leadership
- Problem-solving
- Store opening and closing
- Heavy lifting
- Product restocking
- New hire training
- Payment processing
- Coaching and mentoring
- Shift scheduling
- Clear communication
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Team Lead
Son of a Butcher
09.2024 - Current
Birthday Party Coordinator
Urban Air
03.2022 - 09.2023
Mountain View College
High School Diploma -
Byron Nelson High School