Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miranda Alderete

Roanoke,TX

Summary

Dynamic and results-driven professional with extensive experience at Son of a Butcher, excelling in customer service and team leadership. Proven ability to enhance the shopping experience through effective problem-solving and clear communication. Skilled in payment processing and training new hires, consistently fostering a collaborative and efficient work environment.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

Son of a Butcher
09.2024 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Making sure the customers are being welcome the correct way.
  • Having the store cleaned.
  • Having sure the food comes out the way the customers asked.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Collaborated with management to develop strategies for improving the overall shopping experience.

Birthday Party Coordinator

Urban Air
03.2022 - 09.2023
  • Protected young guests by monitoring activities and maintaining strong perimeter for activities.
  • Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
  • Maintained party areas during busy events for as many as [Number] guests.
  • Handled supply ordering and management, budgeting orders carefully to avoid cost overruns without sacrificing quality.
  • Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
  • Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
  • Kept facilities clean and prepared party areas promptly for upcoming events.
  • Managed event staff schedules and assignments, ensuring adequate coverage for all aspects of the party while maintaining a smooth flow throughout the event.
  • Delivered timely communication updates regarding any changes or potential issues related to their upcoming events, keeping clients informed throughout the planning stages.
  • Managed client bookings, correspondence, and billing to maintain organized records and ensure clear communication throughout the planning process.

Education

Mountain View College
Dallas, TX

High School Diploma -

Byron Nelson High School
2775 Bobcat Blvd Trophy Club
05-2023

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Store opening and closing
  • Heavy lifting
  • Product restocking
  • New hire training
  • Payment processing
  • Coaching and mentoring
  • Shift scheduling
  • Clear communication
  • Multitasking and organization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier Team Lead

Son of a Butcher
09.2024 - Current

Birthday Party Coordinator

Urban Air
03.2022 - 09.2023

Mountain View College

High School Diploma -

Byron Nelson High School

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Miranda Alderete