MIRANDA ALICEA
Cheektowaga
Summary
Strategic litigation and claims leader with progressive experience managing high-exposure commercial auto and general liability portfolios. Background includes litigation strategy, organizational training leadership, operational transition supervision, and cross-functional collaboration with legal and executive stakeholders. Recognized for driving risk mitigation, elevating team performance, and improving operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial Auto / General Liability Litigation Specialist
Utica National Insurance Group
01.2024 - Current
- Lead end-to-end management of complex commercial auto and general liability litigation matters.
- Develop resolution strategies that reduce financial exposure and align with corporate risk objectives.
- Partner with defense counsel and experts to evaluate liability, damages, and trial risk.
- Negotiate pre-trial settlements to achieve cost-effective outcomes.
General Liability Claims Specialist
Utica National Insurance Group
01.2023 - 01.2024
- Managed high-volume, multi-party claims with complex coverage and liability considerations.
- Conducted statutory and case law research to guide claim strategy and compliance.
- Collaborated with internal leadership and external vendors to streamline claim resolution.
Litigation Adjuster
GEICO
01.2022 - 01.2023
- Directed complex litigation files, balancing financial exposure with timely dispute resolution.
- Analyzed pleadings, depositions, and legal documentation to assess risk and recommend strategy.
Liability Claims Trainer / Transition Supervisor
GEICO
01.2018 - 01.2022
- Designed and led enterprise-level training initiatives to elevate adjuster performance and quality outcomes.
- Served as Transition Supervisor, guiding teams through procedural, structural, and operational changes.
- Developed certification programs, training materials, and coaching frameworks adopted across departments.
- Mentored high-performing adjusters and supported leadership in workforce development planning.
Bodily Injury Claims Adjuster
GEICO
01.2016 - 01.2022
- Evaluated liability exposure and negotiated settlements in complex bodily injury matters.
- Prepared coverage analyses and supported supervisory review of high-risk files.
Education
Bachelor of Business Administration -
Medaille University
Buffalo, NYSkills
- Litigation Strategy & Risk Mitigation
- Complex Claims Management
- Settlement Negotiation
- Training & Development Leadership
- Transition & Change Management
- Coverage Analysis
- Regulatory Compliance
- Cross-Functional Collaboration
- Process Improvement
Certification
SCLA, Gold Designation
Timeline
Commercial Auto / General Liability Litigation Specialist
Utica National Insurance Group
01.2024 - Current
General Liability Claims Specialist
Utica National Insurance Group
01.2023 - 01.2024
Litigation Adjuster
GEICO
01.2022 - 01.2023
Liability Claims Trainer / Transition Supervisor
GEICO
01.2018 - 01.2022
Bodily Injury Claims Adjuster
GEICO
01.2016 - 01.2022
Bachelor of Business Administration -
Medaille University