Miranda Amador

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Participated in training programs to enhance product knowledge and customer service skills
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Investigated and resolved customer inquiries and complaints quickly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Scheduled and confirmed appointments for Sales reps .

• Answered phone calls and answered questions from potential customers.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Acted as first point of contact and set appointments for prospective clients.
• Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
• Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
• Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.

• Maintained accurate records of all confirmation candidates, ensuring timely submission of applicable information
• Attended meetings with team leaders, Worked closely with owner of company
• Trained telemarketers by providing information on various structural exterior details as well as interior projects