Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Miranda Amstutz

Miranda Amstutz

1652 59th Ave SE

Summary

Adept at process optimization and team leadership, I significantly enhanced program efficiency and community engagement during my tenure at the State of Oregon. Leveraging strong analytical thinking and a deep appreciation for diversity, I spearheaded innovative solutions that fostered strategic decision-making and service excellence, achieving notable improvements in organizational strategy development.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Marketplace Community Partner Liaison

State Of Oregon, Department Of Human Services
06.2021 - Current
  • Conducts comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Delivers high-quality results by setting performance metrics and monitoring progress against targets.
  • Evaluates team training performance and conveys constructive feedback to improve skills.
  • Provides leadership, guidance and support to staff members.
  • Establishes performance goals for partners and provided feedback on methods for reaching those milestones.
  • Cultivates a positive team environment through effective leadership, clear communication, and ongoing professional development opportunities.
  • Leverages data and analytics to make informed decisions and drive program improvements.
  • Continuously assesses community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Conducts quantitative and qualitative analyses to identify trends, assess risks, and evaluate potential impacts.
  • Spearheads innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
  • Cultivates positive rapport with fellow employees to boost company morale and promote a sense of unity.
  • Demonstrates strong writing and presentation skills to develop briefs, memorandums and analytical reports for colleagues an partners.
  • Proactively identifies potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
  • Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
  • Aides in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
  • Manages and supervises administrative and daily program operations, complying with policies and regulations.
  • Collectes and analyzes data and feedback to identify opportunities to improve relationship between other entities and business.
  • Conducts interviews with potential partners to assess eligibility.
  • Assists in managing complex schedules to coordinate travel and training facilitation.
  • Developes strategic plans, setting clear objectives and achievable milestones for the grant program and partners.
  • Creates and manages project plans, timelines and budgets.
  • Manages grants efficiently, ensuring timely disbursement of funds and proper allocation to different departments.
  • Educates team on program mission and goals to help employees achieve success.
  • Mentores colleagues, sharing expertise in effective grant management strategies.
  • Serves as liaison and handled communications with groups inside and outside agency.
  • Facilitates workshops and conducts one-on-one training to educate team members.
  • Crafted engaging and crisp communications to establish relationships and cement connections.
  • Improves team collaboration with introduction of project management tools, facilitating better coordination in grant applications.
  • Manages day-to-day communications with partners through phone calls, email communications and face-to-face meetings.
  • Facilitates regular communication between key partners involved in the project, promoting a sense of unity towards shared objectives.
  • Spearheaded transition to digital grant management systems, reducing paperwork and improving organizational efficiency.
  • Evaluates program outcomes to assess impact, providing valuable feedback for future grant applications and program improvements.
  • Identifies program obstacles and communicates possible impacts to team.
  • Coordinates multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Optimized financial tracking and reporting mechanisms, ensuring compliance with grant requirements and organizational standards.
  • Maintaines a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Utilizes data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Collaborates closely with internal partners to identify opportunities for process improvement initiatives.
  • Enhanced transparency in project progress by producing comprehensive reports on achievements and challenges faced during implementation.
  • Meets with program grantees on regular basis to assess progress and make adjustments.
  • Coordinates with program managers to ensure grant-funded projects aligned with organizational goals and funder expectations.
  • Coaches team members on program development opportunities, contributing to improved overall program performance.
  • Analyzes grant agreements to ensure compliance with financial and programmatic requirements, avoiding potential conflicts or issues.
  • Ensures regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Developes strategic partnerships with other organizations working within the same partners, expanding networks and increasing access to resources.
  • Addresses and resolves technical, financial, and operational concerns by working with team members and directors.
  • Implements feedback loop with grant recipients to gather insights and success stories, enhancing future proposals.
  • Negotiates terms with grantees to secure favorable conditions for organization, ensuring sustainability of funded programs.
  • Establishes goals and procedures for solicitation, funds management, and disbursement.
  • Determines communities of focus and devises strategic initiatives to reach those communities.
  • Facilitates communication between grantees and the Marketplace, addressing any concerns or issues that arose during the project implementation phase.
  • Improves policy effectiveness by conducting comprehensive research and analysis on various issues.
  • Champions best practices in project management, fostering a culture of continuous improvement.
  • Participates in industry conferences and workshops as a subject matter expert to stay current on emerging trends in public policy analysis.
  • Streamlines operations by communicating efficiently with partners, keeping meticulous records, budget management, and internal collaboration.
  • Works with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Facilitates open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Develops policy briefs that summarized key findings from research activities, highlighting implications for future action and providing actionable recommendations for decisionmakers.
  • Builds strong relationships with internal departments for effective collaboration within the organization for policymaking purposes.
  • Leverages technology tools for enhanced project tracking, reporting, and information sharing among team members.
  • Develops communication materials with clear messaging that translated complex concepts into easily digestible information.
  • Participates in vendor selection and management process for program initiatives.
  • Researches industry best practices in support of training development and program content.
  • Coaches, mentors and developes staff to achieve training goals.
  • Negotiates grant agreements with partners, securing favorable terms that supported budgetary constraints.
  • Coordinates and delivered training for new and continuing assisters.
  • Devises creative solutions to critical customer and user needs.
  • Works closely with grantees to identify specific training needs and objectives, resulting in tailored training solutions that met organizational goals.
  • Maintaines "open door" policy to encourage communication with colleagues and partners.
  • Strengthens grantee retention through consistent follow-up communications and proactive problemsolving.
  • Strengthens relationships with international partners through culturally sensitive interpretations of spoken communications.
  • Attends community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Develops impactful partnerships for greater community impact by identifying key organizations.
  • Advocates for communities of focus by engaging with local policymakers and attending relevant conferences or seminars.
  • Increased community engagement by developing and implementing focused outreach programs.
  • Enhances relationships with local organizations through consistent communication and collaboration.
  • Serves as a liaison between partner leadership team and external partners or stakeholders involved in communal projects.
  • Partners with external organizations to expand knowledge on DEI best practices, further enhancing internal programs'' effectiveness.
  • Promotes a culture of continuous learning by designing engaging workshops, seminars, and on-demand training activities for assisters.
  • Encourages open dialogue on sensitive topics, leading to improved understanding among colleagues from diverse backgrounds.

Business Owner/Operator

Autocraft Bodyworks
09.2021 - Current
  • Oversees end-to-end business processes to maintain proficiency and profitability.
  • Successfully manages a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
  • Cultivates strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
  • Train and motivates employees to perform daily business functions.
  • Manages financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Fosters a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
  • Employs prompt decision-making and in-depth research to resolve issues.
  • Oversees business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Monitors staff performance, providing final-say assessment over inquiries.
  • Evaluates business risks regularly to develop appropriate mitigation strategies aimed at minimizing potential negative impacts on the organization''s success/growth trajectory.
  • Ensures regulatory compliance by staying informed on industry standards and maintaining accurate documentation for audits.
  • Schedules employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduces operational risks while organizing data to forecast performance trends.
  • Tracks employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Policy Analyst, Program Coordinator

State of Oregon
09.2014 - 05.2021
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Coached program staff on professional development opportunities, contributing to improved overall performance.
  • Coached program staff on productivity strategies to accomplish challenging goals.
  • Championed best practices in project management, fostering a culture of continuous improvement.
  • Mentored volunteers through hands-on training sessions and regular performance reviews to enhance their professional growth opportunities.
  • Established strong relationships with partners ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Conducted comprehensive needs assessments to identify gaps in service provision and prioritize areas for program expansion.
  • Identified program obstacles and communicated possible impacts to team.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
  • Enhanced project visibility with regular status updates, leading to increased partner engagement.
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
  • Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
  • Championed change management initiatives by creating buy-in from partners through clear communication of benefits and strategies, fostering a supportive environment for successful implementation outcomes.
  • Developed comprehensive training materials for new Implementation Managers, improving onboarding efficiency and team cohesion.
  • Oversaw development and implementation of improvements to support network operations.
  • Facilitated regular meetings with volunteer leaders to discuss goals, progress updates, and challenges faced within their teams.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
  • Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
  • Managed a team of volunteers, ensuring efficient scheduling and effective communication throughout the organization.
  • Maintained accurate records of volunteer hours, accomplishments, and areas for improvement to ensure thorough reporting.
  • Evaluated program effectiveness using regular feedback from volunteers, making necessary adjustments as needed.
  • Promoted organizational values among volunteers by providing resources on mission-driven activities and integrating them into daily tasks within their roles.
  • Assisted in creating a positive work environment by resolving conflicts between volunteers when necessary while encouraging open communication channels among all parties involved.
  • Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
  • Created and administered an annual volunteer satisfaction survey, utilizing feedback received in order to continually improve upon current practices and better meet individual needs moving forward.
  • Developed volunteer policies and procedures, handbooks and guidelines for volunteers.
  • Performed skills assessments to link volunteers to roles matching individual skills and competencies.
  • Coordinated team-building activities and celebratory events for volunteers and mentors.
  • Championed volunteer achievements and drove performance through incentives.
  • Recognized outstanding contributions by organizing appreciation events that celebrated the achievements of dedicated volunteers.
  • Partnered with local business leaders in order to create mutually beneficial opportunities that not only provided valuable resources for our organization but also led to increased visibility within the community itself.
  • Developed and implemented training modules for volunteers and mentors, bringing program participants up to speed on standard operations.
  • Delivered community presentations to educate about programs and services offered by organization and inform general public on how to volunteer.
  • Held volunteer seminars and training sessions to promote solidarity between volunteers and understanding of mission and goals of organization.
  • Attended community functions to promote awareness of organization and goals,recruit volunteers and expand network of donors and volunteers.
  • Planned and documented volunteer training provided, designing training programs.
  • Enhanced volunteer engagement by implementing comprehensive training programs and ongoing support.
  • Provided leadership, guidance and support to staff members.
  • Researched best practices and developed strategies to improve program outcomes.
  • Participated in community events to promote services and engage with public.
  • Collaborated with community members to develop and implement service initiatives.
  • Conducted outreach activities to engage local organizations in programs.
  • Developed impactful partnerships for greater community impact by identifying key organizations.
  • Cultivated a positive team environment through effective leadership, clear communication, and ongoing professional development opportunities.
  • Enhanced relationships with local organizations through consistent communication and collaboration.
  • Served as a liaison between the organization''s leadership team and external partners or stakeholders involved in communal projects.
  • Improved public image of the organization by creating compelling marketing materials and social media content.
  • Promoted cross-functional collaboration within the organization to develop comprehensive solutions for community needs.

Licensing Coordinator

State of Oregon
06.2014 - 08.2014
  • Maintained accurate records of all licensing transactions, streamlining future audits and reference checks.
  • Facilitated smooth communication between licensors and licensees, fostering strong relationships and promoting mutual understanding.
  • Reduced turnaround time for license approvals by closely collaborating with internal teams and external partners.
  • Streamlined licensing processes by implementing efficient tracking and management systems.
  • Provided exceptional support to clients throughout the entire licensing process, ensuring satisfaction at each stage.
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public and other involved parties.
  • Stayed up-to-date on Oregon laws and licensing requirements to complete accurate and efficient reviews.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Created documents with applicant information and verified data against NIPR database information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and team staff.
  • Responded to customer requests for services and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted with organization and maintenance of office filing system for easy retrieval of information.
  • Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
  • Developed and maintained positive relationships with clients by providing excellent customer service.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Licensed Insurance Agent

Joan Johnson State Farm Insurance
07.2005 - 06.2014
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
  • Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
  • Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
  • Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
  • Collaborated with underwriters to obtain favorable policy terms for clients while mitigating risk exposure for the company.
  • Developed customized presentations for prospective clients that highlighted relevant products and benefits based on their unique needs.
  • Monitored industry trends to stay current on emerging risks, allowing proactive identification of potential gaps in client coverage.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

Education

Associate of Arts - Business

Chemeketa Community College
Salem, OR
06-2015

High School Diploma -

North Salem Highschool
Salem
06-2006

Skills

  • Community Outreach Initiatives
  • Process Optimization Expertise
  • Organizational Strategy Development
  • Creative Problem Resolution
  • Team Leadership
  • Strong Verbal and Written Skills
  • Qualitative and Quantitative Analysis
  • Analytical Thinking
  • Team Management
  • Strategic Decision-Making
  • Service Excellence
  • Diversity Appreciation

Certification

  • Project Management Certification through Willamette University
  • Luke Center for Catalytic Leadership Certification

Timeline

Business Owner/Operator

Autocraft Bodyworks
09.2021 - Current

Marketplace Community Partner Liaison

State Of Oregon, Department Of Human Services
06.2021 - Current

Policy Analyst, Program Coordinator

State of Oregon
09.2014 - 05.2021

Licensing Coordinator

State of Oregon
06.2014 - 08.2014

Licensed Insurance Agent

Joan Johnson State Farm Insurance
07.2005 - 06.2014
  • Project Management Certification through Willamette University
  • Luke Center for Catalytic Leadership Certification

Associate of Arts - Business

Chemeketa Community College

High School Diploma -

North Salem Highschool

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Miranda Amstutz