Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Anderson

Greenville

Summary

Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

ALORICA
10.2024 - 01.2025
  • Provided exceptional remote customer support by handling high-volume inbound and outbound calls, resolving inquiries, and troubleshooting issues with professionalism and empathy
  • Utilized CRM systems to maintain accurate records, follow up on customer issues, and ensure complete satisfaction
  • Effectively managed time in a remote work environment, collaborating with team members while adapting to evolving processes and technology to maintain high-quality service

Process Assistant

AMAZON
11.2023 - Current
  • Monitor productivity metrics utilizing an internal labor metric system to capture units per hour (UPH), cycle time, and accuracy rates within 5% of the daily goal to identify areas for improvement and implement corrective actions
  • Supervise 12 employees daily and train four new hires biweekly on safety protocols, equipment operations, and job duties to ensure compliance with Occupational Safety and Health Administration (OSHA) guidelines
  • Oversee and coordinate inbound and outbound operations to ensure smooth workflow of up to 40,000 units per 10-hour shift and adherence to the company's standard operating procedures (SOPs)

Warehouse Associate

AMAZON
11.2020 - 11.2023
  • Operated material handling equipment to ensure accurate labeling and efficient preparation of containers for shipment
  • Packed parcels with a focus on selecting appropriate materials, ensuring item safety during transit while adhering to shipping protocols
  • Inspected returned merchandise for damage or defects, enabling effective restocking or coordination of returns to suppliers
  • Uphold a clean and safe work environment, complying with safety standards and collaborating with colleagues to streamline work assignments

Server

OUTBACK STEAKHOUSE
03.2020 - 09.2020
  • Provided attentive customer service, meeting guests' needs and preferences to maintain a high standard of satisfaction
  • Assisted in the training of new waitstaff, enhancing team collaboration and service proficiency
  • Managed opening and closing protocols, ensuring efficient dining operations and maintenance of essential supplies

Food Service Team Lead

LITTLE RIVER CASINO AND RESORT
05.2016 - 02.2020
  • Led training initiatives for staff on safety and sanitation practices, aligning with health department guidelines for food handling and preparation
  • Collaborated with various departments to maintain consistent customer service quality and seamless shift handovers
  • Managed inventory control, accurately recording supply levels to meet operational requirements and enhance efficiency

Education

Certification Program - Software Development

CORRELATION ONE
06.2024

Political Science -

MICHIGAN STATE UNIVERSITY
East Lansing, MI
02.2018

High School Diploma -

MESICK JR/SR HIGH
MESICK, MI
05.2015

Skills

  • Complex Problem-Solving
  • Report Analysis
  • MS Office Proficiency
  • Documentation and recordkeeping
  • Administrative support
  • Data entry

Timeline

Customer Service Representative

ALORICA
10.2024 - 01.2025

Process Assistant

AMAZON
11.2023 - Current

Warehouse Associate

AMAZON
11.2020 - 11.2023

Server

OUTBACK STEAKHOUSE
03.2020 - 09.2020

Food Service Team Lead

LITTLE RIVER CASINO AND RESORT
05.2016 - 02.2020

Certification Program - Software Development

CORRELATION ONE

Political Science -

MICHIGAN STATE UNIVERSITY

High School Diploma -

MESICK JR/SR HIGH

Similar Profiles

CREATE PROFILE
Miranda Anderson